Ninety-six percent of customers restored after 30 hours
 
(January 12, 2020—10 a.m.) – More than 36,000 customers (96%) have been restored after high winds and lightning moved through Memphis and Shelby County early Saturday morning causing 38,000 to lose power. Crews will focus on smaller, more complicated outages as we near full restoration, which is expected Monday by midnight. Currently, approximately 1700 are without power.
 
MLGW will work quickly, safely, and around the clock until all customers are restored. There are 28 tree trimming crews working to clear areas; 22 troubleshooters are assessing damage and making repairs. Twelve outside crews are assisting MLGW.

Customers are urged to make MLGW aware of their outage by calling 544-6500. Once an outage has been reported, customers can receive updates by calling the outage hotline (544-6500), contacting the Customer Care Center (528-6549) and by using the MLGW app.

The outage map can be viewed online and with the MLGW app. MLGW will also provide updates via Facebook (@MLGW1) and Twitter (@mlgw). All media requests should be sent to media@mlgw.org.

Important MLGW contact information for customers:  
•  Outage Reporting: 544-6500
•  Emergency: 528-4465 (This number should be treated like 911. Gas leaks, electrical lines down.)
•  Customer Care Center: 544-6549
•  Online Outage Center: mlgw.com/home/outagecenter

 
Damaged Weatherheads
Customers who have damage to their weatherheads are responsible for having the weatherhead replaced or repaired by a licensed electrician and inspected by Code Enforcement before MLGW can restore power. The weatherhead is usually located above the roofline or attached to the gable or side of the house where the customer's wiring connects to MLGW's electric lines. The weatherhead is the homeowner's property and therefore is not maintained by MLGW. An example of a weatherhead can be found here: mlgw.com/weatherhead