Elderly and disabled customers are encouraged to apply by Nov. 15

MLGW wants to ensure uninterrupted service to its senior (ages 60 and above) and disabled customers during the coldest months of the year. The Winter Moratorium program prevents cutoffs for registered customers during December, January and February.

Participants are still responsible for paying their utility bills during this time, but if the bill exceeds the customer’s means, the customer will not be disconnected. Payment plans for any accrued balances will be set up in March.

No new or previously enrolled applicants will be accepted into the program if their past-due balance exceeds $199.99 by the close of business on November 30. Previously enrolled customers will automatically be re-enrolled into the program if balance requirements are met.

There are no income restrictions for the program. Applicants must be the customer of record. Applications are due by Nov. 15. The program begins December 1. Customers can download the form at mlgw.com/wintermoratorium, request that one be mailed to them by calling 901-544-6549 or visit one of our community offices.

Note: For those 60 and above, proof of age is needed with each application (copy of driver's license, birth certificate or another legal form of ID). Also, for those applying due to a disability, proof of disability is needed with each application in the form of a doctor’s certification or letter from the Social Security Administration.

Memphis Light, Gas and Water is the largest three-service public power utility in the nation, serving the residents of Memphis and Shelby County, Tennessee since 1939. MLGW consistently provides customers with rates that are amongst the lowest in the nation and stewards a water supply from artesian wells that is minimally treated. Actively engaged in promoting the prosperity of Memphis and Shelby County, MLGW supports the seven local chambers in its service area and makes doing business with local, minority- and women-owned business a priority. Deeply rooted in the community, its employees generously donate time and money in support of bettering the Greater Memphis area.