Memphis Light, Gas and Water Division customers are receiving automated scam calls from a 1-800 phone number requesting customers to call back and make payment to avoid their services being cut off.  

While MLGW mails cut-off notices to customers and uses auto-dialers alerting them that payment must be made by a certain date to avoid cutoff, we will never ask customers to call a 1-800 number back or buy a pre-paid debit card. 

If you get such a call, you are urged to do the following:

• Hang up the phone.
• Never give out personal financial information over the phone.
• Residential customers should call 901-544-6549 and business customers should call MLGW’s Commercial Resource Center at 901-528-4270 if they have concerns.
• Report it to your local police station if you have been scammed.
• Go to any of the five MLGW community business offices and speak with a credit counselor if you have problems paying your utility bill.

MLGW is the largest three-service public power utility in the nation, serving more than 431,000 customers in Memphis and Shelby County.