(August 19, 2010) - Memphis Light, Gas and Water Division customers can schedule appointments for pilot light-up inspections by calling 820-7878. The service is free to all customers prior to October 5 and after December 31.

By calling 820-7878, customers can access the automated scheduling system to choose an appointment date and time that will be most convenient. The times are 8 a.m. - noon; noon - 4 p.m.; and 4-8 p.m. Saturday appointments are also available. For the best selection of dates and times, please call as soon as possible.

Floor furnaces and wall furnaces should be cleaned prior the technicians' arrival to light your furnace. If your furnace is in the attic, proper access must be provided.

MLGW inspection appointments worked Oct. 5 through Dec. 31 will be assessed a $27 fee that will be billed to the customer's account. The service fee of $27 covers up to three gas heating appliances in your home; each additional gas appliance will incur a $14 fee. If your utilities are listed in your name and you are 60 years of age or disabled, the service will be provided at no charge as long as you present the MLGW representative with verification at the time of service. Representatives will have MLGW I.D. badges.

MLGW is the largest three-service public power utility in the nation, serving more than 429,000 customers in Memphis and Shelby County. A January 2010 survey showed that MLGW has the fifth lowest electric rates in the nation.