Appointments scheduled between September 4 and October 1 are free. Appointments scheduled between October 2 and December 31 will incur a $45 fee. The fee will be billed to your account and covers up to three gas heating appliances. Each additional appliance over three will incur an additional $16 fee. The service is free to customers 60 years and older and the physically challenged.

To schedule an appointment, please call 820-7878 to choose a date and time convenient for you. You may also use our Interactive Voice Response system (IVR) to schedule an appointment. You will need your 16-digit account number when using this system.


You may schedule an appointment for a Tuesday, Wednesday, Thursday or Saturday for one of the following time slots:

• 8 a.m. - Noon
   
• Noon - 4 p.m.
   
• 4 p.m. - 8 p.m.
   
• Saturday appointments are either 8 a.m. - Noon or Noon - 4 p.m.

For the best selection of dates and times, please call as soon as possible. MLGW’s Customer Care Center is open from 7 a.m. - 7 p.m., Monday through Friday.