To ensure gas appliance safety, MLGW offers Pilot Safety Inspections through February 28, 2019. Customers are encouraged to begin scheduling appointments on August 8. Inspection appointments during the month of September are free. After September 30, inspections incur a $55 fee which covers up to three gas heating appliances. Each additional appliance will be an extra $16. The service is free to physically challenged customers and seniors (60 years and older). 

To schedule an appointment, customers can call 820-7878 to choose a convenient date and time. MLGW’s Interactive Voice Response (IVR) system can also be used to schedule appointments with the customer’s 16-digit account number or telephone number. 

Appointments can be scheduled for a Tuesday, Wednesday, Thursday or Saturday at one of the following time slots: 

• 8 a.m. – noon  
• Noon – 4 p.m.  
• 4 p.m. – 8 p.m. 
• Saturday appointments are 8 a.m. to noon or noon to 4 p.m.

MLGW is the largest three-service public power utility in the nation, serving more than 431,000 customers in Memphis and Shelby County.