Memphis Light, Gas and Water's Pilot Safety Inspection program begins August 13 and will run through February 28, 2013. If you’re one of our many customers who takes advantage of this program, you can schedule an appointment beginning August 13.

Appointments scheduled between September 4 and October 1 are free. Appointments scheduled between October 2 and December 31 will incur a $45 fee. The fee will be billed to your account and covers up to three gas heating appliances. Each additional appliance over three will incur an additional $16 fee. The service is free to customers 60 years and older and the physically challenged.

To schedule an appointment, please call 820-7878 to choose a date and time convenient for you. You may also use our Interactive Voice Response system (IVR) to schedule an appointment. You will need your 16-digit account number when using this system.


You may schedule an appointment for a Tuesday, Wednesday, Thursday or Saturday for one of the following time slots:

• 8 a.m. - Noon
   
• Noon - 4 p.m.
   
• 4 p.m. - 8 p.m.
   
• Saturday appointments are either 8 a.m. - Noon or Noon - 4 p.m.

For the best selection of dates and times, please call as soon as possible. MLGW’s Customer Care Center is open from 7 a.m. - 7 p.m., Monday through Friday.