New feature allows customers to opt-in for service order reminders for their appointments

To ensure gas appliance safety, MLGW offers pilot light safety inspections. Customers are encouraged to begin scheduling appointments. Inspection appointments during the month of September are free.

After September 30, customers are charged a $55 fee which covers up to three gas heating appliances. Each additional appliance will be an extra $16. The service is free to physically challenged customers and seniors (60 years and older).

To schedule an appointment with a service advisor, customers can call 544-6549 to choose a convenient date and time. MLGW’s Interactive Voice Response (IVR) system can also be used to schedule appointments with the customer’s 16-digit account number or telephone number.

Through December 31, customers can call in and request a pilot light-up appointment and can opt-in for service order reminders for their appointments. Customers can choose to have reminders sent via email, text or phone call. In addition to the notifications, customers will also receive a survey after the work is completed so that they can rate the service order appointment experience.

Memphis Light, Gas and Water is the largest three-service public power utility in the nation, serving the residents of Memphis and Shelby County, Tennessee since 1939. MLGW consistently provides customers with rates that are amongst the lowest in the nation and stewards a water supply from artesian wells that is minimally treated. Actively engaged in promoting the prosperity of Memphis and Shelby County, MLGW supports the seven local chambers in its service area and makes doing business with local, minority- and women-owned business a priority. Deeply rooted in the community, its employees generously donate time and money in support of bettering the Greater Memphis area.