5,600 MLGW Customers Remain Without Power

(October 22, 2019, 5 p.m.) – Approximately 5,600 customers in Memphis and Shelby County still remain without power due to severe storms that began early Monday morning. Some areas of Memphis experienced an EF-1 tornado.

The most challenging and time consuming outages remain. MLGW field personnel will continue to work until all power is restored.

Tonight customers can expect to see MLGW employees more in the residential areas.

Customers are also reminded that damage to meter centers affixed to their premises must be repaired by qualified electricians prior to power being restored.

MLGW crews will work quickly, safely and around the clock to restore services.

Important MLGW contact information for customers:

• Outage Reporting: 544-6500

• Emergency: 528-4465 (This number should be treated like 911. Gas leaks, electrical lines down.)

• Customer Care Center: 544-6549

• Online Outage Center: mlgw.com/home/outagecenter

Damaged Weatherheads
Customers who have damage to their weatherheads are responsible for having the weatherhead replaced or repaired by a licensed electrician and inspected by Code Enforcement before MLGW can restore power. The weatherhead is usually located above the roofline or attached to the gable or side of the house where the customer's wiring connects to MLGW's electric lines. The weatherhead is the homeowner's property and therefore is not maintained by MLGW. An example of a weatherhead can be found here.