Memphis Light, Gas and Water Division customers are receiving automated scam calls from a 1-800 phone number requesting customers to call back and make a payment to avoid their services being cut off.                                                                                
MLGW will never call and demand money over the phone. While MLGW mails cut-off notices to customers and uses auto-dialers alerting them that payment must be made by a certain date to avoid cutoff, we will never ask customers to call a 1-800 number or buy a pre-paid debit card. 

If you get such a call, you are urged to do the following:

• Hang up the phone.
• Never give out personal financial information over the phone.
• Residential customers should call 901-544-6549 and business customers should call MLGW’s Commercial Resource Center at 901-528-4270 if they have concerns.
• Report it to your local police station if you have been scammed.

The Better Business Bureau has an online tool to report scams for investigation: bbb.org/scamtracker/Memphis.

Go to any of the five MLGW community business offices and speak with a credit counselor if you have problems paying your utility bill.

Visit mlgw.com/home/scamalerts for more information.