Due to recent water main breaks and freezing temperatures that have caused low water pressure in MLGW's water system, Memphis Light, Gas and Water has issued this advisory to notify water customers to boil their water prior to consumption (e.g., brushing teeth, drinking), in accordance with regulations of the Tennessee Department of Environment and Conservation (TDEC).

This Boiled Water Advisory includes all MLGW water customers in Shelby County. Low pressure in the water system and breaks in water mains could allow harmful bacteria to affect water quality. Children, seniors, and persons with weakened immune systems are particularly vulnerable to harmful bacteria and all customers should follow these directions.

To ensure destruction of all harmful bacteria and other microbes, water for drinking, cooking, and ice making should be boiled and cooled prior to use for drinking water or human consumption purposes. The water should be brought to a vigorous rolling boil and then boiled for three minutes.

In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

When it is no longer necessary to boil the water, MLGW will notify customers that the water is safe for drinking water or human consumption purposes.

Once the boil water notice is no longer in effect, MLGW will issue a notice to customers that rescinds the boil water notice.

MLGW also reminds customers to continue to conserve water usage.

Please share this information with other MLGW water customers, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail.

If you have questions concerning this matter, you may call, 901-320-3950.

MLGW is the largest three-service public power utility in the nation, serving more than 429,000 customers in Memphis and Shelby County.