95% restoration is expected by midnight Friday

(February 11, 2021, 1:30 p.m.)

Over 10,000 Memphis Light, Gas and Water customers in Memphis and Shelby County were impacted by outages as a result of an overnight ice storm. There are currently just over 5,500 customers without power. Ninety-five percent restoration is expected by midnight on Friday for those who can take power.

There are quite a few customers who have damage to their weatherheads. The weatherhead is the homeowner's property and therefore is not maintained by MLGW. Customers must have the weatherhead replaced or repaired by a licensed electrician and inspected by Code Enforcement before MLGW can restore power. The weatherhead is usually located above the roofline or attached to the gable or side of the house where the customer's wiring connects to MLGW's electric lines.

Forty-two MLGW utility crews will work as quickly and safely as possible to restore power to everyone affected. One outside crew is currently assisting MLGW with restoration efforts. Ten more are expected tomorrow morning.

Important MLGW contact information for customers:

• Outage Reporting: 544-6500

• Emergency: 528-4465 (This number should be treated like 911. Use it to report gas leaks and downed electrical lines.)

• Customer Care Center: 544-6549

• Online Outage Center: mlgw.com/home/outagecenter
 

MLGW is the largest three-service public power utility in the nation, serving more than 429,000 customers in Memphis and Shelby County.