Memphis Light, Gas and Water Division asks customers to be on alert for scam callers threatening to disconnect service unless immediate payment is made. A technology called “spoofing” makes it look like calls are coming from MLGW, but they are not. Customers who receive these types of calls are urged to hang up on the criminal.

While MLGW mails cut-off notices to customers and uses auto-dialers alerting them that payment must be made by a certain date to avoid cutoff, we will never ask customers to call a 1-800 number or buy a prepaid debit card. If you get such a call, you are urged to do the following:

• Hang up the phone.
• Never give out personal financial information over the phone.
• Residential customers should call 901-544-6549 and business customers should call MLGW’s Commercial Resource Center at 901-528-4270 if they have concerns.
• Report it to your local police station if you have been scammed.
• Check your account balance in My Account online.