Letter from the President:

The newly-christened MLGW mission statement, adopted early in the fiscal year, was a guiding
tenet for 2011: To improve the quality of life for all Memphis and Shelby County customers
through the efficient and safe delivery of electricity, natural gas and water.

But, what does the MLGW mission statement really mean? The bottom line is this: we are in the
business of making Memphis a better place for everyone. Endeavoring to be the best utility for
our customers, by its very definition, empowers our neighbors, friends and families in their daily
pursuits. However, that’s just the beginning. It also means that MLGW is a goodwill ambassador
for the Bluff City.

Inherent in every decision, task or project is the underlying principle that we are here to serve
for the betterment of our community. Going the extra mile. Exceeding customer expectations.
Providing low rates. Assisting a neighbor in need. Promoting supplier diversity. Championing a
worthwhile cause. These are the touchstones governing who we are as an organization.

As you read the 2011 Annual Report, examples of employees’ resolve to fulfill our mission are
clearly illustrated. Stories of inspiration, heroism, compassion, ingenuity—in some cases in the
face of a formidable antagonist, Mother Nature—recap a year aligned with our mission. Moving
forward, the challenge is to continue MLGW’s focus on enhancing customer experiences, becoming
more efficient, and on a broader scope serving the residents of Memphis and Shelby County;
there’s work to be done.

- Jerry Collins, MLGW President and CEO
 

• 2011 MLGW Annual Report