(June 27, 2023, 10 a.m.) – MLGW and contract crews have made good progress safely restoring power to 67,000 of the 120,000+ customers who lost power after Sunday night’s storms. Because of the extensive damage, restoration for 55,000 remaining customers is expected to last multiple days.

With another heat advisory slated for the end of the week, MLGW asks customers without power to put their safety first and rely on friends and family for shelter, if needed.

Crews will work in shifts 24/7 until all customers are restored. MLGW has 69 electric repair crews working to repair damage. They are joined by 40 troubleshooter crews, 79 tree cutting crews, 21 service crews working individual outages and 50 damage assessment crews.

Important Notices/Reminders:

· Please always call 528-4465 to report emergencies like downed power lines and gas leaks. MLGW asks customers to stay away from downed powerlines. DO NOT TOUCH or cut limbs across powerlines. They could be energized (hot).

· MLGW’s Customer Care Center is taking emergency calls only.

· MLGW customers can report power outages and check the status of their outage through My Account or by calling the automated outage number: 544-6500. Customers can also check the online outage map: mlgw.com/outagecenter.

· An emergency response dashboard is online at mlgw.com/stormresponse.

· There is a precautionary boil water advisory for parts of North Shelby County. There have been no reported issues with water quality. The boil water advisory is a precaution. We recommend customers filter their water before boiling. (See map below for affected areas).

 

Memphis Light, Gas and Water is the largest three-service public power utility in the nation, serving the residents of Memphis and Shelby County, Tennessee since 1939. MLGW consistently provides customers with rates that are amongst the lowest in the nation and stewards a water supply from artesian wells that is minimally treated. Actively engaged in promoting the prosperity of Memphis and Shelby County, MLGW supports the seven local chambers in its service area and makes doing business with local, minority- and women-owned business a priority. Deeply rooted in the community, its employees generously donate time and money in support of bettering the Greater Memphis area.