MEMPHIS
40°
Friday
Clear Sky
MLGW offers weather-related payment options
August 10, 2010
(August 10, 2010) - Recognizing that the recent weather-related moratoriums and high energy usage this summer could result in higher bills for MLGW customers, the utility is taking steps to assist customers by expanding bill payment options. From now until September 17, MLGW will lower the dollar limit of money owed to qualify for its deferred payment plan from $500 to $225. During this time, MLGW will also relax the minimum initial payment required to get into the deferred payment plan to 25 percent of the outstanding balance owed or $225, whichever is less.
In addition, MLGW is offering to change a residential customer's bill due date to match up with their social security, disability, government assistance, or pension checks.
"The current heat-related moratorium is a matter of customer safety, and we will continue with this policy as long as the temperatures remain high," said MLGW President and CEO Jerry Collins Jr. "In addition, we want to be flexible with our customers in terms of their payment options, and these changes will allow more customers to find a payment solution that works for them."
Per its heat-related moratorium, MLGW will not cut off customers if the forecast heat index will be 100 degrees Fahrenheit or above at any time during a 24-hour period. For customers 60 years of ago or older, physically challenged, or customers certified as life-support dependent, MLGW will not perform cut-offs if the forecast heat index will be 95 degrees Fahrenheit or above at any time in a 24-hour period
Finally, as the heat wave continues, MLGW field employees are knocking on doors and checking on our customers. When employees find unsafe situations due to the heat, we are working quickly to help those customers.
MLGW employees will always carry proper identification and do not ask for or accept money for residential customer accounts. Customers should ask to see identification badges in addition to looking for the MLGW logo on the uniform and the vehicle. To verify an MLGW work request or employee, call (901) 544-MLGW.
In addition, MLGW is offering to change a residential customer's bill due date to match up with their social security, disability, government assistance, or pension checks.
"The current heat-related moratorium is a matter of customer safety, and we will continue with this policy as long as the temperatures remain high," said MLGW President and CEO Jerry Collins Jr. "In addition, we want to be flexible with our customers in terms of their payment options, and these changes will allow more customers to find a payment solution that works for them."
Per its heat-related moratorium, MLGW will not cut off customers if the forecast heat index will be 100 degrees Fahrenheit or above at any time during a 24-hour period. For customers 60 years of ago or older, physically challenged, or customers certified as life-support dependent, MLGW will not perform cut-offs if the forecast heat index will be 95 degrees Fahrenheit or above at any time in a 24-hour period
Finally, as the heat wave continues, MLGW field employees are knocking on doors and checking on our customers. When employees find unsafe situations due to the heat, we are working quickly to help those customers.
MLGW employees will always carry proper identification and do not ask for or accept money for residential customer accounts. Customers should ask to see identification badges in addition to looking for the MLGW logo on the uniform and the vehicle. To verify an MLGW work request or employee, call (901) 544-MLGW.
Memphis, TN 38103