MLGW’s Downtown Community Office, 245 S. Main St., will be open to assist the general public with billing inquiries payments and screen utility assistance applications for qualified customers from 8 a.m. to 12 p.m. on Saturday, August 17, 2024. Only the first 200 walk-in customers will be served.

Visit shelbycountycsa.org for proper documentation and other ways to apply.

MLGW credit counselors and cashiers will be available to assist customers with general inquiries.

Customers can go online (mlgw.com/appt) or use the QLESS app to schedule an appointment to see a credit counselor in person. Customers do not have to make an appointment for payments or CSA utility assistance.

Customers are asked to bring a valid picture ID (driver’s license or passport). Customers can park in the Beale Street Landing garage for free with validation; a Security Officer in the Community Office can validate the parking stub.

Information will be available on assistance programs, including weatherization, energy efficiency kits, and financial assistance programs through MIFA, United Way, and 2-1-1

Memphis Light, Gas and Water is the largest three-service public power utility in the nation, serving the residents of Memphis and Shelby County, Tennessee since 1939. MLGW consistently provides customers with rates that are amongst the lowest in the nation and stewards a water supply from artesian wells that is minimally treated. Actively engaged in promoting the prosperity of Memphis and Shelby County, MLGW supports the seven local chambers in its service area and makes doing business with local, minority- and women-owned business a priority. Deeply rooted in the community, its employees generously donate time and money in support of bettering the Greater Memphis area.