(June 29, 2023, 10 a.m.) – MLGW has safely restored power to 100,000 of the 120,000+ customers who lost power after Sunday night’s storms, the sixth worst storm in our history. The extensive damage has required replacement of more than 350 damaged or broken poles across the service territory so far. Remaining work is focused on 500 outages that each affect smaller pockets of customers, many of which are concentrated in the Millington, Bartlett, Raleigh, Shelby Forest, and Lakeland areas. The extreme heat will also add challenges for crews and customers alike. Safety should be a priority for all. There will be no disconnects for non-payment today.

MLGW was able to secure an additional 15 repair crews, increasing our total to 117 electric repair crews who are supported by 28 troubleshooters, 79 tree cutting crews, 50 damage assessment crews and hundreds of engineers, logisticians, system operators and other support personnel.
 

MLGW was experiencing an intermittent issue with its outagehotline but this issue has been resolved. Customers should continue to call to report their outage and not assume we are aware of their outage. Often, an outage at the circuit or distribution line level will mask another outage at the fuse, transformer or service drop level. When the circuit is successfully repaired, the system may not automatically detect an outage downstream.

Further, customers may have a localized damage, like a equipment down in their backyard. Also, some customers may have damage to their weatherheads. The weatherhead is usually located above the roofline or attached to the gable or side of the house where the customer's wiring connects to MLGW's electric lines. The weatherhead is the homeowner's property and therefore is not maintained by MLGW. If it is damaged, a customer must have it repaired by a licensed electrician and inspected by Code Enforcement before MLGW can restore power.
 

Important Notices/Reminders: · Find the City’s Extreme Heat Services here: https://www.memphistn.gov/news/extreme-heat-service-update-june-28-2023-2/ or Call 211.

· Customers who currently receive SNAP can apply for replacement benefits at https://www.tn.gov/humanservices/for-families/tdhs-disaster-emergency-assistance.html. · A MLGW emergency response dashboard is online at http://www.mlgw.com/stormresponse.

· Please always call 528-4465 to report emergencies like downed power lines and gas leaks. MLGW asks customers to stay away from downed powerlines. DO NOT TOUCH or cut limbs across powerlines. They could be energized (hot).

· MLGW’s Customer Care Center has returned to normal operations and taking all customer calls.

· MLGW customers can report power outages and check the status of their outage through My Account or by calling the automated outage number: 544-6500. Customers can also check the online outage map: mlgw.com/outagecenter.

Memphis Light, Gas and Water is the largest three-service public power utility in the nation, serving the residents of Memphis and Shelby County, Tennessee since 1939. MLGW consistently provides customers with rates that are amongst the lowest in the nation and stewards a water supply from artesian wells that is minimally treated. Actively engaged in promoting the prosperity of Memphis and Shelby County, MLGW supports the seven local chambers in its service area and makes doing business with local, minority- and women-owned business a priority. Deeply rooted in the community, its employees generously donate time and money in support of bettering the Greater Memphis area.