Memphis Light, Gas and Water Division was recently presented with the American Public Gas Association’s System Operational Achievement Recognition (SOAR) for excellence in operating its natural gas utility. MLGW is one of 25 SOAR recipients recognized in 2024.

The selection was based on demonstrated excellence in the four areas of system integrity, system improvement, employee safety, and workforce development.

System integrity refers to the natural gas distribution system performing its overall intended function safely, efficiently and effectively—distributing energy to all customers without being degraded or impaired by its internal or external environment. System improvement refers to keeping the natural gas system well maintained and up-to-date through a self-improvement program that includes both an eye on the future through research and development, technology integration and a commitment to system improvement programs.

Excellence in employee safety can be exhibited in a number of ways, including by adopting a safety program that includes policies and procedures for education involvement and accountability for all employees, as well as tracking safety performance. Lastly, workforce development focuses on creative recruitment, training, education and development practices that provide a return on investment through increased employee loyalty, motivation, safety and productivity.

MLGW received a plaque signifying its commitment to and achievement in excellence in operating a natural gas utility system. APGA will formerly recognize MLGW at the national association’s annual conference in Traverse City, Michigan in July.

“We are honored to receive this recognition,” said Doug McGowen, MLGW president and chief executive officer. “Our Gas Division employees work incredibly hard to provide safe, reliable and affordable services to the citizens and businesses of Shelby County. Recognition of that commitment is well deserved.”

Memphis Light, Gas and Water is the largest three-service public power utility in the nation, serving the residents of Memphis and Shelby County, Tennessee since 1939. MLGW consistently provides customers with rates that are amongst the lowest in the nation and stewards a water supply from artesian wells that is minimally treated. Actively engaged in promoting the prosperity of Memphis and Shelby County, MLGW supports the seven local chambers in its service area and makes doing business with local, minority- and women-owned business a priority. Deeply rooted in the community, its employees generously donate time and money in support of bettering the Greater Memphis area.