Step 1:
We repair any damage to our substations along with damage to primary circuit lines.

Circuits that are tied to our top three public health and safety-related customers

(hospitals, water pumping stations, and sewer treatments plants) are worked on first.

Step 2:
The next priority of circuits to be restored is those that are associated with the greatest number of customers without power. MLGW has no control over the path of storms. MLGW does not discriminate between trees, houses or income levels. Subdivisions and areas that nature impacted the hardest will be where MLGW concentrates its efforts next

Step 3:
The next MLGW work assignments will continue to repair damage that restores power to the most number of customers per repair. This usually includes repairing equipment on secondary distribution lines which run through the streets and neighborhoods leading to your home. If there are trees lying on these wires, MLGW’s contracted tree trimming crews must first clear the debris.

Step 4:
Repairs are finally made to individual service lines which lead from transformers on a pole to a metal post attached to a customer’s house leading to the meter center called a “weatherhead”.

This restoration effort resulting from storms that happened on May 27, 2017 will take more than a week. Customers without power may want to make arrangements to stay with friends or relatives until power can be restored. As outlined above, MLGW seeks to restore power the greatest number of customers in the shortest amount of time. Customers are urged to be patient as MLGW works through this restoration process.