(July 1, 2023, 10:30 a.m.) – MLGW crews worked through the night and will continue through the weekend. MLGW is finding several underground faults that require repair before full restoration can be made to all customers who can take power. Underground faults are tricky to locate and take more time to fix. Because of this, restoration times are hard to estimate. “It’s frustrating. We get it. But, know that we have not forgotten you and will keep working until you are back on,” said Doug McGowen, President and CEO.

Customers may not see workers in their neighborhood, but our crews are working on areas of the system that bring power to your neighborhood. We’ve added additional tree trimmers and our warehouses are stocked with cable, poles, transformers and other equipment to make all necessary repairs.

Safety remains a top priority as crews work around the clock in extreme heat. If our area gets heavy precipitation today, it will slow the effort.

As a reminder, customers already restored may experience temporary interruptions in their electrical service as we reroute electrical power and make repairs on various circuits. This morning the outage map shows 6,500-7,000 out, the difference being other outages that have happened during this restoration effort: hit poles, failed transformers, blown fuses and dropped partial circuits as a result of rerouting power.  We understand that this is especially frustrating for customers who waited days for their power to be restored.


Memphis Light, Gas and Water is the largest three-service public power utility in the nation, serving the residents of Memphis and Shelby County, Tennessee since 1939. MLGW consistently provides customers with rates that are amongst the lowest in the nation and stewards a water supply from artesian wells that is minimally treated. Actively engaged in promoting the prosperity of Memphis and Shelby County, MLGW supports the seven local chambers in its service area and makes doing business with local, minority- and women-owned business a priority. Deeply rooted in the community, its employees generously donate time and money in support of bettering the Greater Memphis area.