95% of Customers to be restored by midnight
 
(May 24, 2020, 11:00 a.m.) – Approximately 4,500 customers are still without power due to severe storms and damaging winds that moved through Memphis and Shelby County early Friday evening.                                        
         
Crews from MLGW, as well as other electric utilities called in to assist, have restored 47,907 of the 52,521 outages due to the storms. 

Crews will continue working relentlessly until everyone impacted by this storm is restored.  

Important MLGW contact information for customers: 
•  Outage Reporting: 544-6500
•  Emergency: 528-4465 (This number should be treated like 911. Gas leaks, electrical lines down.)
•  Customer Care Center: 544-6549
•  Online Outage Center: mlgw.com/home/outagecenter

Information for SNAP participants who have lost power:
Shelby County residents who are currently enrolled in the Supplemental Nutrition Assistance Program (or SNAP, formerly known as Food Stamps) who lost power for 12 hours or more may be eligible for replacement benefits. Contact the local Department of Human Services for more information. (https://www.tn.gov/humanservices/for-families/supplemental-nutrition-assistance-program-snap.html)

Damaged Weatherheads
Customers who have damage to their weatherheads are responsible for having the weatherhead replaced or repaired by a licensed electrician and inspected by Code Enforcement before MLGW can restore power. The weatherhead is usually located above the roofline or attached to the gable or side of the house where the customer's wiring connects to MLGW's electric lines. The weatherhead is the homeowner's property and therefore is not maintained by MLGW. An example of a weatherhead can be found in this image.