70 percent of customers restored 
 
(May 23, 2020, 1 p.m.) – Severe storms and damaging winds moved through Memphis and Shelby County early this evening knocking out power to more than 52,000 Memphis Light, Gas and Water customers.

About 16,000 customers are still without power.
 Outages are widespread throughout Shelby County. Several areas have been impacted.

We recognize that the remaining customers have been without power for more than 18 hours and we regret the prolonged nature of these outages.

We will keep working until everyone impacted by this storm is restored.  

MLGW crews will work with outside crews all weekend long. All crews will work safely and quickly to restore services. 

Important MLGW contact information for customers: 
•  Outage Reporting: 544-6500
•  Emergency: 528-4465 (This number should be treated like 911. Gas leaks, electrical lines down.)
•  Customer Care Center: 544-6549
•  Online Outage Center: mlgw.com/home/outage center


Damaged Weatherheads
Customers who have damage to their weatherheads are responsible for having the weatherhead replaced or repaired by a licensed electrician and inspected by Code Enforcement before MLGW can restore power. The weatherhead is usually located above the roofline or attached to the gable or side of the house where the customer's wiring connects to MLGW's electric lines. The weatherhead is the homeowner's property and therefore is not maintained by MLGW. An example of a weatherhead can be found in this image.