(July 3, 2023, 11:30 a.m.) – Memphis Light, Gas and Water crews are working hard behind back-to-back storms. After restoring 121,400 customers, with 600 customers left to go before full restoration from June 25, another round of storms impacted 16,000 customers Sunday afternoon and overnight thunderstorms caused 35,000 outages at the peak. Collierville and Germantown appear to have taken the brunt of the impact from storms late night Sunday.

MLGW crews are working with a full complement of contract crews to restore service to everyone affected. Customers who have been without power since the June 25 storm remain a top priority, but crews are working all over the service area. Damage assessment is underway. Toppled trees which downed powerlines are the main culprit for outages.
 

“I don’t want customers to lose hope,” says MLGW President and CEO Doug McGowen. “It is going to get better; the system is going to be more resilient.” President McGowen added that MLGW’s Board of Commissioners approved a request for $200 million over five years to help get the utility back on a three-year tree trimming cycle. The Memphis City Council must approve next.
 

Important Notices/Reminders:
 

• Call 211 for help with emergency shelter and food, information on cooling centers and other social services.
 

• Customers who currently receive SNAP can apply for replacement benefits at https://www.tn.gov/humanservices/for-families/tdhs-disaster-emergency-assistance.html.
 

• An MLGW emergency response dashboard is online at http://www.mlgw.com/stormresponse.
 

• Please always call 528-4465 to report emergencies like downed powerlines and gas leaks. MLGW asks customers to stay away from downed powerlines. DO NOT TOUCH or cut limbs across powerlines. They could be energized (hot).
 

• MLGW customers can report power outages and check the status of their outage through My Account or by calling the automated outage number: 544-6500. Customers can also check the online outage map: mlgw.com/outagecenter.

 

 

Memphis Light, Gas and Water is the largest three-service public power utility in the nation, serving the residents of Memphis and Shelby County, Tennessee since 1939. MLGW consistently provides customers with rates that are amongst the lowest in the nation and stewards a water supply from artesian wells that is minimally treated. Actively engaged in promoting the prosperity of Memphis and Shelby County, MLGW supports the seven local chambers in its service area and makes doing business with local, minority- and women-owned business a priority. Deeply rooted in the community, its employees generously donate time and money in support of bettering the Greater Memphis area.