Crews are assessing damage and making repairs to major circuits

 
(January 11, 2020—10:30 a.m.) – More than 38,000 customers in Memphis and Shelby County were impacted by outages as a result of high winds and lightning that moved through early Saturday morning. Damage is widespread across the county; downed trees and poles – including numerous damaged utility poles that need to be replaced on President’s Island alone – will complicate restoration as debris has to be removed before repairs can begin. Predicted rain will also slow progress. Currently, approximately 23,000 are without power.

MLGW will work quickly, safely, and around the clock until all customers are restored. There are 30 tree trimming crews working to clear areas; 18 troubleshooters are assessing damage and making repairs. MLGW has requested outside assistance to help with repairs. Since this storm hit the entire Tri-State area, neighboring utilities are also asking for help.

Customers are urged to make MLGW aware of their outage by calling 544-6500. As crews work to make the biggest impact by restoring major circuits, smaller, more localized outages may go undetected. Reporting outages ensures the utility can make repairs as soon as possible.

Once an outage has been reported, customers can receive updates by calling the outage hotline (544-6500), contacting the Customer Care Center (528-6549) and by using the MLGW app. The outage map can be viewed online and with the MLGW app. MLGW will also provide updates via Facebook (@MLGW1) and Twitter (@mlgw). All media requests should be sent to media@mlgw.org.

Important MLGW contact information for customers: 
•  Outage Reporting: 544-6500
•  Emergency: 528-4465 (This number should be treated like 911. Gas leaks, electrical lines down.)
•  Customer Care Center: 544-6549
•  Online Outage Center: mlgw.com/home/outagecenter