MEMPHIS
40°
Friday
Clear Sky
MLGW continues restoration efforts – 32,000 restored
April 2, 2023
(April 2, 2023 – 10:30 a.m.) Following Friday night’s storms, a total of 40,000 unique customers were affected by power outages. The peak number out any one time was 36,613. We have restored power to more than 32,000 customers, and about 8,000 remain without power. Ninety-eight percent restoration is estimated by Monday, April 3 at midnight.
There is extensive infrastructure damage in the Perkins and I-240 and the American Way and Getwell neighborhoods. This is where physical damage was concentrated. Drivers should avoid these areas if possible.
Seven schools were knocked offline by the storm and are a priority today. We are also still tackling the largest and most severely damaged components of our electrical distribution and transmission system. Making these repairs will make the biggest impact for the largest number of customers.
Once infrastructure and school repairs are complete, we’ll be able to move on to neighborhood and individual outages. Outages at the neighborhood and individual level take longer to repair but MLGW and contract crews will work until everyone who can receive power is restored.
We appreciate our customers’ patience while storm repairs continue.
Customers are reminded that they can receive current updates on storms and outages, by signing up for text alerts at mlgw.com/alerts. Customers can report outages and get updates on restoration efforts by using MLGW My Account. Don’t assume we know you are out. Customers can also call 544-6500 to report outages and get status updates.
Important MLGW contact information for customers:
• Outage Reporting: 544-6500
• Emergency: 528-4465 (Treat like 911. Gas leaks, damaged poles, electrical lines down.)
• Customer Care Center: 544-6549
• Online Outage Center: mlgw.com/home/outagecenter
Never touch downed powerlines. They could still be energized and are dangerous.
There is extensive infrastructure damage in the Perkins and I-240 and the American Way and Getwell neighborhoods. This is where physical damage was concentrated. Drivers should avoid these areas if possible.
Seven schools were knocked offline by the storm and are a priority today. We are also still tackling the largest and most severely damaged components of our electrical distribution and transmission system. Making these repairs will make the biggest impact for the largest number of customers.
Once infrastructure and school repairs are complete, we’ll be able to move on to neighborhood and individual outages. Outages at the neighborhood and individual level take longer to repair but MLGW and contract crews will work until everyone who can receive power is restored.
We appreciate our customers’ patience while storm repairs continue.
Customers are reminded that they can receive current updates on storms and outages, by signing up for text alerts at mlgw.com/alerts. Customers can report outages and get updates on restoration efforts by using MLGW My Account. Don’t assume we know you are out. Customers can also call 544-6500 to report outages and get status updates.
Important MLGW contact information for customers:
• Outage Reporting: 544-6500
• Emergency: 528-4465 (Treat like 911. Gas leaks, damaged poles, electrical lines down.)
• Customer Care Center: 544-6549
• Online Outage Center: mlgw.com/home/outagecenter
Never touch downed powerlines. They could still be energized and are dangerous.
Memphis, TN 38103