(July 19, 2023, 5 p.m.) – A severe thunderstorm rolled through Tuesday evening bringing significant lightning and wind gusts in excess of 60 mph. Since then, MLGW has restored 93,000 customers, leaving 48,000 customers out of power. There are 96 repair crews, 89 tree crews, 23 troubleshooters and 20 damage assessment teams identifying damage and repairing the system. They are supported by hundreds of logistics, administrative, safety and system operations personnel. Our priority this evening is to restore the 17 main circuits that remain out, each of which supports more than 1,000 customers. Full restoration is expected to take several days with some of the smaller outages lasting into the weekend.

With temperatures being dangerously high, safety should be a top priority for all. Customers should prepare for restoration to take multiple days.

Important Notices/Reminders:

· Call 211 for emergency shelter and other resources.

· Customers who currently receive SNAP can apply for replacement benefits at https://www.tn.gov/humanservices/for-families/tdhs-disaster-emergency-assistance.html. · An MLGW emergency response dashboard is online at http://www.mlgw.com/stormresponse.

· Please always call 528-4465 to report emergencies like downed powerlines and gas leaks. MLGW asks customers to stay away from downed powerlines. DO NOT TOUCH or cut limbs across powerlines. They could be energized (hot).

· MLGW customers can report power outages and check the status of their outage through My Account or by calling the automated outage number: 544-6500. Customers can also check the online outage map: mlgw.com/outagecenter.
 

Memphis Light, Gas and Water is the largest three-service public power utility in the nation, serving the residents of Memphis and Shelby County, Tennessee since 1939. MLGW consistently provides customers with rates that are amongst the lowest in the nation and stewards a water supply from artesian wells that is minimally treated. Actively engaged in promoting the prosperity of Memphis and Shelby County, MLGW supports the seven local chambers in its service area and makes doing business with local, minority- and women-owned business a priority. Deeply rooted in the community, its employees generously donate time and money in support of bettering the Greater Memphis area.