News Releases
News Releases for: 2024
All MLGW Community office locations are closed January 19
January 18, 2024
All Memphis Light, Gas and Water community offices will be closed on Friday, January 19 due to inclement weather.
All MLGW Community office locations have a payment drop box that customers can use to pay by check or money order. Customers can also use their MyAccount for account transitions.
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MLGW issues a precautionary boil water advisory
January 18, 2024
Memphis Light, Gas and Water has issued a precautionary boil water advisory for southeast and northwest parts of its service area. There are no reports of any impact on water quality, but per regulation, any time water pressure drops below 20 psi, a precautionary boil water advisory is required.
Burst pipes are causing low water pressure
January 18, 2024
In accordance with the MLGW Emergency Water Management plan (also known as the Drought Management Plan), customers are directed to avoid non-essential water use until further notice. Commercial and industrial customers who do not use water to produce goods or services should limit their use to 75%
MLGW addresses frozen pipes
January 17, 2024
Customers encouraged to call emergency line 528-4465
With the increase in temperatures, we are seeing an increase in customer leaks and broken water mains. Property owners of unoccupied property are asked to check their property for leaks, including irrigation systems. Customers are asked to shu
MLGW Downtown Community Office to Remain Open
January 18, 2024
Memphis Light, Gas and Water community offices, except for the downtown location (245 S. Main), will be closed on Thursday, January 18 due to inclement weather. Office hours will be 8:30 a.m. to 4:30 p.m. The Call Center will remain open during normal hours from 8 a.m. to 7 p.m.
MLGW will
Statement from MLGW President Doug McGowen – January 17, 2024
January 17, 2024
Memphis Light, Gas and Water and electrical supplier Tennessee Valley Authority, have lifted the energy conservation alert. Thanks to all our customers who took action to conserve electricity. Together, we navigated the highest all-time peak demand the TVA system has seen.
MLGW electric, gas and
Memphis Light, Gas and Water y el suministrador de electricidad Tennessee Valley Authority, emitieron una alerta de conservación de energía el martes 16 de enero pidiendo a los clientes que reduzcan su uso de electricidad. La demanda del sistema eléctrico se acerca a su m&aacut
Statement from MLGW President Doug McGowen – January 16, 2024
January 16, 2024
Memphis Light, Gas and Water and electrical supplier Tennessee Valley Authority, issued an energy conservation alert Tuesday, January 16 asking customers to cut back on their electricity use. Demand on the electrical system is nearing an all-time high because of the cold temperatures.
Commercial
MLGW Downtown Community Office to Remain Open
January 16, 2024
Memphis Light, Gas and Water community offices, except for the downtown location (245 S. Main), will be closed on Wednesday, January 17 due to inclement weather. Office hours will be 8:30 a.m. to 4:30 p.m. The Call Center will remain open during normal hours from 8 a.m. to 7 p.m.
MLGW will not b
TVA and MLGW issue Energy Conservation Alert
January 16, 2024
Due to subfreezing temperatures throughout the southern United States and unusually high demand for electricity across the Tennessee Valley, TVA and MLGW have issued an “energy conservation alert” effective at 1 p.m. on Tuesday, January 16. Customers are asked to voluntarily reduce elec
MLGW Board Meeting Canceled
January 16, 2024
The Memphis Light, Gas and Water Board of Commissioners meeting scheduled for Wednesday, January 17 has been canceled due to inclement weather. The Pension Board and OPEB meetings are also canceled.
Memphis Light, Gas and Water is the largest three-service public power utility in the nat
MLGW Downtown Community Office to Open
January 15, 2024
Memphis Light, Gas and Water community offices, except for the downtown location (245 S. Main), will be closed on Tuesday, January 16 due to inclement weather. Office hours will be 8:30 a.m. to 4:30 p.m. The Call Center will remain open normal hours from 8 a.m. to 7 p.m.
MLGW will not be working
MLGW provides steps to protect pipes from freezing temperatures
January 11, 2024
Customers urged to take measures to prevent frozen pipes
Over the next week, we will experience a dynamic and hazardous weather pattern. Gusting wind and thunderstorms could cause power outages beginning Friday (January 12). Temperatures are expected to drop – and stay - below freezing fro
MLGW closed in observance of Dr. Martin Luther King Jr. Day
January 10, 2024
Memphis Light, Gas and Water business offices will be closed on Monday, January 15 in observance of Dr. Martin Luther King Jr. Day. MLGW staff and crews will be ready should winter weather cause outages, main breaks, or other emergencies.
Customers can use My Account on MLGW’s secure websi
MLGW Board of Commissioners Meeting January 17
January 9, 2024
Memphis Light, Gas and Water is governed by a Board of Commissioners who are appointed by the Mayor of the City of Memphis. Public meetings are held at 8:30 a.m. on the first and third Wednesdays of each month (unless otherwise noted) at the MLGW Administration Building, 220 S. Main.
The next me
Applications open on January 23 for the MLGW/MIFA Share the Pennies Home Weatherization Program
January 9, 2024
Memphis Light, Gas and Water, in partnership with the Metropolitan Interfaith Association (MIFA), will begin accepting applications for the Share the Pennies Home Weatherization Program at 8 a.m. on Tuesday, January 23. MLGW customers can apply at MIFA.org/sharethepennies; those without internet ac
MLGW is prepared for severe weather
January 8, 2024
MLGW is prepared for severe weather expected this week including high winds, freezing temperatures, and possible snow. Crews are prepared to work around the clock if needed to deal with weather-related outages, including water main breaks (which can occur when temperatures drop).
MLGW prepares f
In preparation for the 2024 comprehensive lead service line survey, MLGW is updating water service line records. This update erroneously triggered the MLGW notification system to send letters to approximately 2,300 Memphis Light, Gas and Water customers about their water service lines. Some c
MLGW to read analog meters on Saturday, January 6
January 4, 2024
To better serve our customers without smart meters and protect them from being billed for 35 or more days of service, MLGW will read analog meters in cycle 6 on Saturday, January 6.
MLGW employees typically read analog meters once per month on a weekday; occasionally the utility reads meters on
2023 President's End of the Year Report
January 3, 2024
In a letter to MLGW Board of Commissioners and elected officials, President McGowen outlined progress made during his first full year.
Commissioners and elected leaders,
As 2023 ends and I complete my first full year at MLGW, I want to reflect on the successes and challenges of the pa
Memphis, TN 38103