News Releases
News Releases for: 2013
Smart Talk: Serving seniors
June 26, 2013
In the Mid-south, storms happen. Power outages can be an unfortunate consequence of violent weather. Right now, MLGW’s system relies heavily on customer reporting for outage management. Service repair for smaller, individual outages can be delayed needlessly when it is assumed MLGW is awar
Smart Talk: Helping our most vulnerable customers
June 26, 2013
Memphis has a poverty rate of 26 percent. Imagine if nearly half of those impoverished residents took advantage of options to lower costs associated with their utility bills. No security deposits. No reconnection fees. The ability to pay in advance.
Smart meters provide that kind of flexibi
Smart Talk: MLGW President and CEO Jerry Collins Jr.
June 25, 2013
MLGW's vision is to be the best utility for our customers. As a publicly-owned utility, we aim to be the “best” by providing a quality product at the lowest cost for our ratepayers. In a recent annual survey of 50 utilities in cities across the nation, MLGW customers had the lowe
Smart Talk Profile: Volunteer Energy Cooperative
June 25, 2013
Volunteer Energy Cooperative (VEC), based in Decatur, TN, serves about 111,000 customers in 17 east Tennessee counties including Hamilton, Bradley, Polk, McMinn, Megis, Rhea, Roane, Loudon, Cumberland, White, Morgan, Putnam, Overton, Fentress, Pickett, Scott and Bledsoe.
VEC’s mostly
Smart Talk: Serving Customers
June 21, 2013
The ability to focus on the customer is the hallmark of every successful organization.
That includes anticipating customer needs and meeting those needs in a way that is simple for the customer. This helps to explain why Memphis Light, Gas and Water Division is committed to smart meters.
Smart Talk Profile: Bolivar, TN
June 20, 2013
In Hardeman County, about an hour drive east from Memphis, customers of Bolivar Energy Authority (BEA) will soon be able to pay for their electric service much like they fill the gas tank in their car.
"Pay As You Go" is a service offering that BEA plans to expand to its more than
Smart Talk: What do MLGW's customers want?
June 19, 2013
On June 3, 2013, an independent survey company polled 400 customers at MLGW Community Offices. Administered by Reneé Enterprises, the survey was designed to determine what additional services should MLGW offer its customers.
The survey results represent a random sampling of household
Smart Talk Profile: Olive Branch, Miss.
June 18, 2013
In Olive Branch, residents do not have a meter reader physically reading the meter at their homes.
They have access to information about their daily usage. When storms cause an outage, the local utility, Northcentral Electric Power Association, can actually pinpoint which customers are with
MLGW Board Meeting Schedule/Agenda for Thursday, June 20
June 13, 2013
Memphis Light, Gas and Water is governed by a five-member Board of Commissioners who are appointed by the Mayor of the City of Memphis. Public Board of Commissioners Meetings are held at 1:30 p.m., the first and third Thursday of each month (unless otherwise noted), at MLGW Administration Buildi
60,000-meter Project, 2013-2014. The next phase of MLGW’s initiative will include the installation of a combined 60,000 residential electric, natural gas and water smart meters. Rather than having volunteers scattered across Shelby County, MLGW is focusing on specific geographi
Memphis Energized (May/June 2013)
June 6, 2013
Memphis Energized is a half-hour television program that features important news from Memphis Light, Gas and Water. Each edition of Memphis Energized features energy-saving information, vital safety tips, utility industry news and information on customer assistance programs. MLGW i
About 100 window air conditioning units from the MLGW/Neighborhood Christian Center "Play It Cool" program remain available for qualified low-income seniors and disabled residents of Shelby County.
The Neighborhood Christian Center will host another screening and application proce
Memphis Light, Gas and Water is governed by a five-member Board of Commissioners who are appointed by the Mayor of the City of Memphis. Public Board of Commissioners Meetings are held at 1:30 p.m., the first and third Thursday of each month (unless otherwise noted), at MLGW Administration Buildi
Smart Talk: North Georgia EMC
June 3, 2013
At its 2011 Annual Meeting, North Georgia Electric Membership Corporation (NGEMC) announced it would install new automated meters throughout its seven-county service territory. The project cost $15.5 million.
Less than a year later, about 99,000 new automated meters were installed.
Ful
Smart Talk: Lifespan of electric meters
June 3, 2013
On average, an electric meter can operate effectively for 25 years.
Certified to American National Standards Institute (ANSI) criteria, these meters can have life spans far longer than consumer products. The same goes for gas and water meters (average life spans, 25 and 15 years respectively
Moving Forward with Smart Meters
May 30, 2013
The Greater Memphis Chamber and Memphis Light, Gas and Water have a great working relationship. When the Chamber is recruiting new business to Memphis, MLGW is usually a role player, helping to create an attractive utility package. Our low utility rates, the lowest in the nation I might add
Smart Talk: Helping our most vulnerable customers
May 29, 2013
A North Memphis resident, Velma, is 86 years old. She lives alone on a fixed-income. Velma pays a portion of her bill faithfully each month, but never the full amount. Her bill ballooned due to a bad water leak, and she’s never been able to catch up. MLGW donated repairs to fix the leak, a
Smart Talk: Smart Meters are 99% Reliable
May 24, 2013
As is the case in most industries, technology evolves and new methods and equipment are utilized. For MLGW, obsolescence has prompted the move to digital meters. Meter manufacturers no longer produce the dial-faced analog meters used for more than a century by the electric industry to record usa
Smart Talk Profile: Chattanooga, TN
May 22, 2013
Memphis Light, Gas and Water Division was founded in 1939, four years after Electric Power Board (EPB) in Chattanooga. Conventional wisdom suggests that the youngest and largest of the two would also be the most advanced of the two. Well, conventional wisdom is wrong. When it comes to Smart Grid
MLGW Honored With National Award For Reliable Electric Operations: Awarded for the fourth time in eight years
May 22, 2013
For the fourth time in eight years, Memphis Light, Gas and Water has earned the American Public Power Association's (APPA) Reliable Public Power Provider (RP3 ®) recognition for providing consumers with the highest degree of reliable and safe electric service.
This year, 90 of
Memphis, TN 38103