News Releases
News Releases for: 2011
MLGW Resumes Normal Cutoff Operations, Expands Hours
August 15, 2011
With lower temperatures expected to continue this week, MLGW will return to normal business operations as it relates to cut-offs on Monday, August 15.
The forecasted lower temperatures mean that MLGW's heat-related moratorium, which suspends cutoffs when the heat index is forecast to be 100 or
MLGW Launches Web Chat Feature
August 8, 2011
MLGW has launched a Web Chat feature for residential customers on its website at www.mlgw.com. Web Chat, the latest interactive customer service option, is accessible via MLGW's homepage, starting today.
MLGW Web Chat has been in the pilot stage since January 2011 and more than 100,000 My Accou
Memphis Energized: July/August 2011 Edition
July 21, 2011
Memphis Energized is a half-hour television program that features important news from Memphis Light, Gas and Water. Each edition of Memphis Energized features energy-saving information, vital safety tips, utility industry news and information on customer assistance programs. MLGW is proud to provid
Recent Local Scam Involves Utility Assistance
July 18, 2011
Memphis, Tennessee (July 18, 2011) - MIFA officials recently learned of a scam involving a woman claiming to be a MIFA employee. Recently, she falsely told an MLGW customer in the Raleigh area that she was eligible for utility assistance.
The perpetrator deceptively informed the customer that
(July 14, 2011) – For the second consecutive year, Memphis Light, Gas and Water will offer a hot weather-related reconnection program for residential customers who are currently without electric, gas and/or water services due to non-payment or failure to complete MLGW's required identification pr
MLGW Honored With National Award for Reliable Electric Operations:
Awarded for the third time in six years
July 12, 2011
(July 12, 2011) — For the third time in six years, Memphis Light, Gas and Water has earned the American Public Power Association's (APPA) Reliable Public Power Provider (RP3 ®) recognition for providing consumers with the highest degree of reliable and safe electric service. A utility can qualif
Natural Gas Refund FAQ
July 6, 2011
(July 6, 2011) — A recent adjustment to MLGW's Purchased Gas Adjustment (PGA) will result in credits that will be reflected on the August bills of MLGW's natural gas customers. The average credit will be about $38 per residential customer and will be reflected in customers' gas charges.
The am
MEMPHIS, TN – Mayor A C Wharton, Jr., Memphis Light Gas & Water, and ECOtality, a leader in clean transportation and storage technologies, will provide an update on the status of The EV Project in Memphis at a media availability Wednesday, July 6, at 1:00 p.m. at the Peabody Hotel, 149 Union Aven
Summer Energy-Saving Tips
June 29, 2011
Living comfortably during a Memphis summer
can be challenging, but it does not have to be costly. What are some of the easiest
ways to stay cool and save?
Have a professional, reputable contractor clean and inspect your air conditioner.
This should be done every year, whether you have w
Utility Peers Rank MLGW as Social Media Leader
June 24, 2011
(June 24, 2011) - Utility professionals across the nation ranked Memphis Light, Gas and Water as one of the top social media leaders in the industry, according to a survey conducted by E Source, an independent research, advisory, and information service for utility related businesses.
According
(June 22, 2011) - With temperatures hovering in the triple digit range, Memphis Light, Gas and Water and the Neighborhood Christian Center are continuing to offer window unit air conditioners to qualifying seniors and disabled residents through MLGW's "Play It Cool" program.
Applications and scr
MLGW Begins Final Stages of Restoration
June 15, 2011
(June 15, 2011)- MLGW crews this morning are beginning the final stages of restoration following this week’s storms and high winds. Since Monday afternoon’s storm, MLGW has restored power to about 48,100 of the 50,000 customers affected. MLGW crews have been working 24 hours a day, in 16-hour s
MLGW Restoration Update: 8:30 a.m. June 14
June 14, 2011
(June 14, 2011) - As of 8:30 a.m., MLGW crews have restored power to about 36,000 of about 50,000 customers affected by yesterday’s storm that brought damaging winds in excess of 70 MPH. The high winds caused a great deal of tree, line and pole damage across the county. MLGW crews will continue t
(June 13, 2011) - MLGW workers are responding to the strong storm that hit Shelby County this afternoon. About 40,000 customers are currently without power. Widespread outages have been reported across the county, with high winds causing heavy damage to trees and power lines.
Customers are remi
MLGW Restoration Update: 7:30 p.m. June 13
June 13, 2011
(June 13, 2011) - As of 7:30 p.m., MLGW crews have restored power to more than 24,000 of about 50,000 customers affected by today’s afternoon storm. MLGW crews will continue to work 24 hours a day, in 16-hour shifts in order to restore power. In addition, MLGW's Customer Care Center will be open
During the last couple of months, our community has been ravaged by severe weather
occurrences. In keeping with our longstanding tradition to provide our customers with reliable utility services, MLGW has worked tirelessly through each of the recent severe weather events to restore power and ensur
MLGW to Issue Gas Billing Credit in August
June 3, 2011
(June 3, 2011) — A recent adjustment to MLGW's Purchased Gas Adjustment (PGA) will result in credits that will be reflected on the August bills of MLGW’s natural gas customers. The adjustment is the result of a billing error that was recently discovered and reported by MLGW staff. The error dat
MLGW showcases water purity and quality in report
June 2, 2011
(June 2, 2011) - Memphis Light, Gas and Water recently began mailing its annual Water Quality Report to all of the utility's water customers. The report is the culmination of a year of laboratory tests revealing that Memphis water is well within Environmental Protection Agency (EPA) and Tennessee D
MLGW Work to Temporarily Close Lanes on Poplar Avenue between Goodlett and Redbird Lane
June 1, 2011
(June 1, 2011) - Water main repairs along Poplar Avenue will prompt Memphis Light, Gas and Water crews to temporarily reduce traffic to one eastbound lane and one westbound lane between Goodlett Street and Redbird Lane, beginning June 2. The work is expected to last approximately one week.
Altho
Memphis Energized: May/June 2011 Edition
May 27, 2011
Memphis Energized is a half-hour television program that features important news from Memphis Light, Gas and Water. Each edition of Memphis Energized features energy-saving information, vital safety tips, utility industry news and information on customer assistance programs. MLGW is proud to provid
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