News Releases
News Releases for: 2008
For the second consecutive year, Memphis Light, Gas and Water Division is giving fans and air conditioning window units to seniors and needy families to help them cope with high temperatures.
MLGW purchased 200 fans and 200 air conditioning window units and is donating them to customers iden
MLGW is eagerly working to reverse a trend revealed in the 2008 J.D. Power and Associates Electric Utility Residential Customer Satisfaction Survey. The study ranks MLGW last among medium-sized utilities for the second year in a row. The survey was conducted online and measured six areas of focus a
MLGW meets challenge of rising national energy costs
July 10, 2008
For the last decade, customers across the nation, including MLGW customers, have felt the steady drumbeat of rising heating costs as the price for residential U.S. natural gas has nearly doubled. According to the Energy Information Administration's (EIA) short-term energy outlook report in May,
Memphis Light, Gas and Water Division's strong financial fundamentals were recently reaffirmed by Standard & Poor's Rating Services and Fitch Ratings.
Citing a stable outlook, S&P upgraded its rating for two MLGW electric system bonds.
S&P raised its standard long-term rating on MLGW's
Memphis Light, Gas and Water has introduced a new, more user-friendly main page design for its Web site, mlgw.com. The new features allow for quick customer access of utility information. Through focus group studies and recommendations, MLGW has listened to its customers and designed a home page wi
Memphis Light, Gas and Water is a proud partner in Plug-In Memphis; one of many Plug-In partners working together to help build a market for vehicles that help:
Reduce air pollution
Strengthen national security by reducing dependency on oil from other countries
Increase local economic
On Thursday, May 15, the MLGW Board of Commissioners is expected to approve the minutes of the May 1, 2008 board meeting. As a result, a new residency policy will become effective immediately at MLGW. The new policy is intended to be a better reflection of the City of Memphis Residency Ordinance No
MLGW spreads the word to customers about being Energy Smart
April 17, 2008
In conjunction with TVA, Memphis Light, Gas and Water Division has launched a community-based, pilot program called EnergySmart Memphis.
The premise of this pilot program is to get MLGW customers to use less energy by addressing factors that affect high utility bills-the age of housing, cond
Memphis Mayor Willie W. Herenton announced Tuesday $2.5 million in utility assistance for City of Memphis residents struggling to pay their utility bill. Those funds are distributed by the City of Memphis Energy/Utility Assistance Program.
Residents should call 575-7200 to schedule an app
MLGW's Customer Care Center is adjusting the hours live operators are available to assist customers. Beginning Monday, March 31 the call center will be open Monday through Friday from 7 a.m. until 8 p.m. The change in time will allow for more customer service representatives to be on duty during pe
Memphis Light, Gas and Water employees are showing Memphis City School students the power of a career in public utilities as part of the "MLGW Goes to School" program during the week of March 24-28.
"MLGW Goes to School" is a special program developed by MLGW and the IBEW Local 1288 to enco
A 2008 Jacksonville Energy Authority (JEA) survey of residential electric rates from 55 public and private utilities shows that MLGW customers pay some of the lowest rates in the nation. Of the 55 utilities surveyed, MLGW rates were the ninth lowest. The survey compared the cost for 1,000 kilowa
MLGW launches new blog:'Bird on a Wire' to provide a convenient forum for customers to learn about MLGW
February 27, 2008
MLGW customers have a new way to connect to the utility. The Division has launched a new blog, 'Bird on a Wire' (mlgw.blogspot.com). In development since August 2007, 'Bird on a Wire' is a communication tool to provide MLGW customers with information about the utility and have a val
MLGW completes restoration effort in Hickory Hill
February 11, 2008
(February 11, 2008, 12:30 p.m.) MLGW completed its restoration efforts in the Hickory Hill area Sunday evening, five days after a deadly storm made its way through Shelby County and other parts of the Mid-South. More than 64,000 residential and business customers were without power in the wake of t
MLGW makes overnight progress in Hickory Hill area:
Only 100 customers without power
February 9, 2008
(February 9, 2008, 9 a.m.) - Following significant repairs to MLGW's Hickory Hill substation yesterday that allowed the utility to energize the facility and bring power to residents and businesses in the area, all but about 100 MLGW customers now have power.
MLGW crews continue to work to rest
(February 8, 2008, 4:00 p.m.) MLGW continued to work to restore power to customers affected by Tuesday's storms. Although about 1,600 remained without power Friday, MLGW crews are expected to make significant progress this weekend, especially in restoring power to residential customers.
"We are
(Feb. 6, 2008- 3:45 p.m.) MLGW crews have continued to make steady progress in restoring power to customers in Shelby County following Tuesday's severe weather. Approximately 10,900 customers remain without power, and MLGW has restored more than 53,000 customers since restoration efforts began.
MLGW begins restoration to damaged infrastructure
February 5, 2008
(Feb. 5, 2008-10 p.m.) Severe weather moving through the Memphis metropolitan area and Shelby County in the early evening hours has caused scattered power outages across the area. Memphis Light, Gas and Water Division is working around the clock to repair damage and restore electric service through
MLGW donates heaters and electric blankets
January 31, 2008
Memphis Light, Gas and Water Division is continuing its effort to help customers in need stay warm during the winter. Beginning January 31, MLGW will give 150 space heaters and 50 electric blankets - each safety-certified - to recipients identified by three local agencies as those in need of hel
MLGW Board elects new chair
January 3, 2008
The MLGW Board of Commissioners Thursday unanimously elected Commissioners V. Lynn Evans and William Taylor as chairman and vice chairman, respectively, for 2008-2009.
Evans, who previously served as vice-chairman, assumed the chairmanship, a two-year term, from Commissioner Rick Masson, wh
Memphis, TN 38103