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Registration is open for MLGW’s Winter Moratorium program
October 23, 2024
Elderly and disabled customers are encouraged to apply by Nov. 15
MLGW wants to ensure uninterrupted service to its senior (ages 60 and above) and disabled customers during the coldest months of the year. The Winter Moratorium program prevents cutoffs for registered customers during December, Ja
Lane Closures at Summer Ave. and N. Highland
October 17, 2024
Memphis Light, Gas and Water (MLGW) will conduct water valve repairs at the intersection of Summer Avenue and N. Highland. The work will take place on Thursday and Friday, October 17 and 18, from 8 a.m. to 4 p.m.
To ensure a safe work zone, the following traffic changes will be in effect:
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MLGW Board of Commissioners Meeting November 6
October 17, 2024
Memphis Light, Gas and Water is governed by a Board of Commissioners who are appointed by the Mayor of the City of Memphis. Public meetings are held at 8:30 a.m. on the first and third Wednesdays of each month (unless otherwise noted) at the MLGW Administration Building, Board Room, 220 S. Main.
MLGW submits service line inventory ahead of deadline
October 16, 2024
Memphis Light, Gas and Water submitted its water service line inventory in August, more than a month ahead of the Environmental Protection Agency’s (EPA) October 16, 2024, deadline. The mandate is part of the EPA’s Lead and Copper Rule Revisions, or LCRR, which requires all water system
MLGW uses Public Power Week to highlight utility careers
October 11, 2024
MLGW observes Public Power Week from October 6 to 12, along with the American Public Power Association and around 2,000 other community-owned, not-for-profit electric utilities that collectively provide electricity to 54 million Americans.
Public Power Week is an annual nationwide observance org
MLGW Celebrates National Public Natural Gas Week October 6-12
October 7, 2024
Memphis Light, Gas and Water will observe Public Natural Gas Week from October 6 to 12. This annual nationwide event is intended to build public awareness about the value of having a community-owned natural gas utility.
Historically, Memphis customers have spent less for their winter utility bil
MLGW Board of Commissioners Meeting October 16
October 4, 2024
Memphis Light, Gas and Water is governed by a Board of Commissioners who are appointed by the Mayor of the City of Memphis. Public meetings are held at 8:30 a.m. on the first and third Wednesdays of each month (unless otherwise noted) at the MLGW Administration Building, Board Room, 220 S. Main.
MLGW Two Week Gas Maintenance on W. Poplar and Houston Levee Rd.
September 28, 2024
Memphis Light, Gas and Water will conduct gas maintenance on W. Poplar and Houston Levee Rd starting Sunday, September 29, from 11 p.m. – 7 a.m.
The gas maintenance will take two weeks to complete. This will cause drivers to detour.
All traffic heading south on Houston Levee Rd wi
MLGW Mount Moriah Exit Ramp Closure
September 27, 2024
Memphis Light, Gas and Water must safely remove a tree on Monday, September 30, at 9 a.m.
The Tennessee Department of Transportation (TDOT) will close the westbound I-240 exit ramp to Mount Moriah Rd. The line clearance is estimated to take about four hours to complete.
Overhead Distrib
MLGW Board of Commissioners Meeting October 2
September 25, 2024
Memphis Light, Gas and Water is governed by a Board of Commissioners who are appointed by the Mayor of the City of Memphis. Public meetings are held at 8:30 a.m. on the first and third Wednesdays of each month (unless otherwise noted) at the MLGW Administration Building, Board Room, 220 S. Main.
Restoration following Tropical Storm Francine is complete
September 17, 2024
69,817 customers were impacted by outages
Tropical Storm Francine brought high winds and record rainfall last Thursday. Outages fluctuated throughout the weekend impacting a total of 69,817 customers, with 24,692 being the most customers affected at any one time.
Limbs falling on wires and tr
MLGW Offers Free Pilot Light Safety Inspections in September
September 16, 2024
New feature allows customers to opt-in for service order reminders for their appointments
To ensure gas appliance safety, MLGW offers pilot light safety inspections. Customers are encouraged to begin scheduling appointments. Inspection appointments during the month of September are free.
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MLGW Board of Commissioners Meeting September 18
September 13, 2024
Memphis Light, Gas and Water is governed by a Board of Commissioners who are appointed by the Mayor of the City of Memphis. Public meetings are held at 8:30 a.m. on the first and third Wednesdays of each month (unless otherwise noted) at the MLGW Administration Building, Board Room, 220 S. Main.
High winds and record rainfall from Francine impacts 34,300 customers
September 13, 2024
The Mid-South was battered by winds up to 57 mph and record rainfall (4.25 inches) on Thursday, causing downed limbs and trees, and widespread storm-related outages.
At the height of the storm, damage caused power interruptions to 34,300 customers. Crews have been working 24/7 to assess damage,
MLGW crews battle torrential rains and wind gusts
September 12, 2024
MLGW is seeing the effects of Tropical Depression Francine in the form of torrential rains and wind gusts up to 25 mph. Outages have affected a total of 22,766 customers, with 10,613 at the peak. About 8,000 customers affected at press time.
Louisiana, Mississippi, Alabama, and Florida are also
MLGW prepares for the remnants of Tropical Storm Francine
September 10, 2024
Gusty winds above 30 mph combined with heavy rains expected
MLGW is watching the progress and forecast of tropical storm Francine and is in close contact with the National Weather Service (NWS) and local emergency agencies.
We anticipate the first impacts from the storm to be heavy rain
MLGW’s 2024 Student Poster Art Contest focuses on solar power generation and distribution with Power League Superhero “Sol-Man”
August 28, 2024
Memphis-Shelby County students, grab your paints, brushes, colored pencils, crayons, glue, glitter and even computers! It’s time to enter MLGW’s 2024 Student Poster Art Contest.
MLGW is once again sponsoring its annual Student Poster Art Contest for Memphis-Shelby County school child
MLGW closed in observance of Labor Day
August 26, 2024
Memphis Light, Gas and Water business offices will be closed on Monday, September 2, in observance of Labor Day.
Customers can use My Account on MLGW’s secure website to check balances, make payment arrangements and to check the status of an outage. Customers with at least four to seven da
MLGW Board of Commissioners Meeting September 4
August 23, 2024
Memphis Light, Gas and Water is governed by a Board of Commissioners who are appointed by the Mayor of the City of Memphis. Public meetings are held at 8:30 a.m. on the first and third Wednesdays of each month (unless otherwise noted) at the MLGW Administration Building, Board Room, 220 S. Main.
MLGW water main repairs extended additional two weeks
August 16, 2024
Maintenance of the water main at the intersection of W. Mallory Avenue and Pennsylvania Street originally scheduled for completion on August 15, will continue until August 30. Traffic will remain rerouted in all directions. We appreciate customers’ patience and understanding as we continue to
MLGW Board of Commissioners Meeting August 21
August 15, 2024
Memphis Light, Gas and Water is governed by a Board of Commissioners who are appointed by the Mayor of the City of Memphis. Public meetings are held at 8:30 a.m. on the first and third Wednesdays of each month (unless otherwise noted) at the MLGW Administration Building, Board Room, 220 S. Main.
MLGW’s Downtown Community Office, 245 S. Main St., will be open to assist the general public with billing inquiries payments and screen utility assistance applications for qualified customers from 8 a.m. to 12 p.m. on Saturday, August 17, 2024. Only the first 200 walk-in customers will be ser
Community Q&A on xAI
August 9, 2024
Meeting to be livestreamed on youtube.com/user/mlgwwaystosave
The community Q&A session on xAI hosted by Memphis City Councilwoman Pearl Eva Walker on Saturday, August 10 from 9 to 11 a.m. at Southwest Tennessee Community College’s Whitehaven Campus (1234 Finley) is at capacity. The me
MLGW Board of Commissioners Meeting August 21
August 6, 2024
Memphis Light, Gas and Water is governed by a Board of Commissioners who are appointed by the Mayor of the City of Memphis. Public meetings are held at 8:30 a.m. on the first and third Wednesdays of each month (unless otherwise noted) at the MLGW Administration Building, Board Room, 220 S. Main.
MLGW Celebrates National Call 811 Day
August 5, 2024
Memphis Light, Gas and Water Division is honored to mark National 811 Day, observed each year on August 11 (8/11). Call 811 Day reminds everyone to always call 811 before you or your contractor start any digging or construction projects to prevent damage to underground utilities such as gas, electr
Community Q&A on xAI
July 30, 2024
Saturday, August 10 from 9 to 11 a.m. at Southwest Tennessee Community College (1234 Finley)
Memphis City Councilwoman Pearl Eva Walker invites the public to a community Q&A session on xAI Saturday, August 10 from 9 to 11 a.m. at Southwest Tennessee Community College’s Whitehaven Campu
The intersection of W. Mallory Avenue and Pennsylvania Street will be closed due to Memphis Light, Gas and Water repairs to a water main. Traffic will be re-routed in all directions.
Work begins Thursday, August 1 at 7 a.m. and will last two weeks.
Memphis Light, Gas and Water is the largest
MLGW Board of Commissioners Meeting August 7
July 16, 2024
Memphis Light, Gas and Water is governed by a Board of Commissioners who are appointed by the Mayor of the City of Memphis. Public meetings are held at 8:30 a.m. on the first and third Wednesdays of each month (unless otherwise noted) at the MLGW Administration Building, 220 S. Main.
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MLGW Board of Commissioners Meeting July 17
July 11, 2024
Memphis Light, Gas and Water is governed by a Board of Commissioners who are appointed by the Mayor of the City of Memphis. Public meetings are held at 8:30 a.m. on the first and third Wednesdays of each month (unless otherwise noted) at the MLGW Administration Building, 220 S. Main.
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MLGW closed in observance of Independence Day
June 27, 2024
Memphis Light, Gas and Water business offices will be closed on Thursday, July 4 in observance of Independence Day.
Customers can use My Account on MLGW’s secure website to check balances, make payment arrangements and to check the status of an outage. Customers with at least four to seven
Work will last approximately six weeks
Memphis Light, Gas and Water has hired PLP Inspection Services, an Unmanned Aerial Vehicle (UAV) contractor, to inspect our electric transmission system structures with drones over the next six weeks. This is part of MLGW’s Roadmap to Reliability plan
MLGW Board of Commissioners Meeting July 3
June 19, 2024
Memphis Light, Gas and Water is governed by a Board of Commissioners who are appointed by the Mayor of the City of Memphis. Public meetings are held at 8:30 a.m. on the first and third Wednesdays of each month (unless otherwise noted) at the MLGW Administration Building, 220 S. Main.
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Memphis Light, Gas and Water’s Gas Construction and Maintenance crews will work at the Poplar Avenue and Houston Levee Road intersection.
They are performing maintenance on a gas main. This will impact the southbound traffic flow on Houston Levee crossing Poplar Avenue for an estimated two
Water Main Repair Work on Winchester Road until June 19
June 18, 2024
Memphis Light, Gas and Water crews will begin repairing a water main this evening at 9500 Winchester Road near Crestwyn Hills Drive in Germantown. Maintenance will affect westbound traffic. The water main should be repaired by Wednesday, June 19.
The center and right lanes on Winchester will be
MLGW Board of Commissioners Meeting June 19
June 6, 2024
Memphis Light, Gas and Water is governed by a Board of Commissioners who are appointed by the Mayor of the City of Memphis. Public meetings are held at 8:30 a.m. on the first and third Wednesdays of each month (unless otherwise noted) at the MLGW Administration Building, 220 S. Main.
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Gas Odor in the Air on May 29
May 27, 2024
MLGW will perform routine maintenance involving mercaptan near Highway 269 and Highway 72, Airways Boulevard and Stateline Road and Stateline and Holmes Road on Wednesday, May 29.
This routine work will start at 8 a.m. and take two hours, at each point, to complete this work.
The public in th
Making Moves in Procurement: 2024 Procurement Fair
May 19, 2024
Memphis Light, Gas and Water’s Supplier Diversity department is hosting a Procurement Fair on Friday, June 7 from 8:30 a.m. to 2 p.m. at the MLGW Joyce Blackmon Training Center, 4949 Raleigh-Lagrange Road.
The Procurement Fair is free and food trucks will be onsite.
This year’s th
MLGW closed in observance of Memorial Day
May 19, 2024
Memphis Light, Gas and Water business offices will be closed on Monday, May 27 in observance of Memorial Day.
Customers can use My Account on MLGW’s secure website to check balances, make payment arrangements and to check the status of an outage. Customers with at least four to seven days
MLGW Board of Commissioners Meeting June 5
May 14, 2024
Memphis Light, Gas and Water is governed by a Board of Commissioners who are appointed by the Mayor of the City of Memphis. Public meetings are held at 8:30 a.m. on the first and third Wednesdays of each month (unless otherwise noted) at the MLGW Administration Building, 220 S. Main.
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MLGW honors winners of its 2023 Art Contest
May 12, 2024
Memphis Light, Gas and Water honored winners of the utility’s 2023 “ElectRock” Poster Art Contest at a Board of Commissioners meeting Wednesday, May 1. Winning students and their teachers were recognized during the Board meeting; each received a gift card.
The theme of the 2023
MLGW Celebrates Drinking Water Week
May 8, 2024
Memphis Light, Gas and Water Division joins communities across North America in celebrating Drinking Water Week, an annual observance led by the American Water Works Association (AWWA). Taking place May 5 – 11 this year, Drinking Water Week serves to highlight the importance of safe drinking
Memphis Light, Gas and Water Division was recently presented with the American Public Gas Association’s System Operational Achievement Recognition (SOAR) for excellence in operating its natural gas utility. MLGW is one of 25 SOAR recipients recognized in 2024.
The selection was based on de
MLGW Releases 2023 Water Quality Report
May 6, 2024
Memphis Light, Gas and Water is excited to announce the online release of the 2023 Water Quality Report. It is available in English and Spanish at mlgw.com/waterquality. Customers can also request a printed copy of the Water Quality Report by calling 901-320-3950 or emailing corpcomm@mlgw.org.
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Memphis Light, Gas and Water wants to thank customers for supporting the Share the Pennies Home Weatherization Program. Thanks in large part to customer contributions, MLGW’s Energy Services team has completed over 1,080 homes through the program.
“The Share the Pennies Home We
Traffic will be affected by MLGW repairs
May 2, 2024
Northbound traffic on Farm Rd. between the Farm Rd./Walnut Grove Rd. intersection to Mullins Station Rd. will be temporarily closed for maintenance work. Drivers are advised to seek alternate routes.
Repairs are scheduled to begin on Tuesday, May 7, at 11 p.m. and conclude on Wednesday, Ma
Memphis Light, Gas and Water recently completed its annual Comparative Rates Survey comparing Memphis’ combined electric, gas, and water utility rates with other cities around the United States. MLGW’s combined rates continue to be among the lowest in the country. For several years, Mem
MLGW Board of Commissioners Meeting May 15
April 30, 2024
Memphis Light, Gas and Water is governed by a Board of Commissioners who are appointed by the Mayor of the City of Memphis. Public meetings are held at 8:30 a.m. on the first and third Wednesdays of each month (unless otherwise noted) at the MLGW Administration Building, 220 S. Main.
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MLGW Board of Commissioners Meeting May 1
April 18, 2024
Memphis Light, Gas and Water is governed by a Board of Commissioners who are appointed by the Mayor of the City of Memphis. Public meetings are held at 8:30 a.m. on the first and third Wednesdays of each month (unless otherwise noted) at the MLGW Administration Building, 220 S. Main.
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MLGW’s Downtown Community Office, 245 S. Main St., will be open from 8 a.m. to noon this Saturday, April 13, to assist customers who need help with their bills.
Appointments are highly encouraged but walk-ins will be accepted. Customers can go online (mlgw.com/appt) or use the QLESS app to
Memphians facing utility cutoff notices may qualify for up to a $700 credit on their MLGW utility bills. Mayor Paul Young and the Memphis City Council set aside $1 million for the program, now in its fifteenth year.
You will qualify if:
· Your household income does not exceed
MLGW Board of Commissioners Meeting April 17
April 3, 2024
Memphis Light, Gas and Water is governed by a Board of Commissioners who are appointed by the Mayor of the City of Memphis. Public meetings are held at 8:30 a.m. on the first and third Wednesdays of each month (unless otherwise noted) at the MLGW Administration Building, 220 S. Main.
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MLGW postpones the remainder of 2045 workshops
April 3, 2024
MLGW leaders have been on a listening tour, learning what’s important to customers and what they want in the future from their local utility. However, after completing 10 workshops, MLGW will reschedule future community meetings based on input from customers.
Leaders will use feedback and
This morning, a brief but intense line of thunderstorms impacted much of the Midwest causing many power outages in Missouri, Tennessee, Kentucky, Indiana and Ohio. Memphis and Shelby County were also impacted by this storm system.
Lightning from the storm caused damage to an MLGW electric substa
MLGW closed in observance of MLK Memorial Day
March 28, 2024
Memphis Light, Gas and Water business offices will be closed on Thursday, April 4 in observance of Martin Luther King Jr. Memorial Day.
Customers can use My Account on MLGW’s secure website to check balances, make payment arrangements and to check the status of an outage. Customers with at
MLGW closed in observance of Good Friday
March 22, 2024
Memphis Light, Gas and Water business offices will be closed on Friday, March 29 in observance of Good Friday.
Customers can use My Account on MLGW’s secure website to check balances, make payment arrangements and to check the status of an outage. Customers with at least four to seven days
Eight community workshops are scheduled
A workshop envisioning what will be important to utility users in 2045 has been rescheduled. The meeting originally set at Gaston Community Center for Tuesday, March 26 has been rescheduled to April 18.
MLGW continues to host future-focused communi
MLGW Board of Commissioners Meeting April 3
March 21, 2024
Memphis Light, Gas and Water is governed by a Board of Commissioners who are appointed by the Mayor of the City of Memphis. Public meetings are held at 8:30 a.m. on the first and third Wednesdays of each month (unless otherwise noted) at the MLGW Administration Building, 220 S. Main.
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Downtown businesses pitch in for March Madness
March 20, 2024
MLGW and other downtown-based businesses are answering Mayor Young’s call to make downtown Memphis shine during this weekend’s NCAA Tournament games. President Doug McGowen encouraged other leaders to join in the effort. “We’re looking forward to putting our best foot forwar
MLGW honors our Natural Gas Utility Workers on March 18
March 18, 2024
Today, Memphis Light, Gas and Water and other natural gas utilities are observing national Natural Gas Utility Workers’ Day.
It’s a day when communities such as Memphis and Shelby County offer recognition and gratitude to employees who work to provide natural gas service safely and r
Traffic will be affected by MLGW gas repair
March 6, 2024
The intersection of Summer Ave and Raleigh Lagrange will be closed temporarily while crews from Memphis Light, Gas and Water repair a gas main. This repair poses no threat to public safety performing maintenance on a gas main.
Crews will be working nightly from 10 p.m. to 6 a.m. beginn
MLGW Board of Commissioners Meeting March 20
March 6, 2024
Memphis Light, Gas and Water is governed by a Board of Commissioners who are appointed by the Mayor of the City of Memphis. Public meetings are held at 8:30 a.m. on the first and third Wednesdays of each month (unless otherwise noted) at the MLGW Administration Building, 220 S. Main.
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MLGW Board of Commissioners Meeting March 6
March 1, 2024
Memphis Light, Gas and Water is governed by a Board of Commissioners who are appointed by the Mayor of the City of Memphis. Public meetings are held at 8:30 a.m. on the first and third Wednesdays of each month (unless otherwise noted) at the MLGW Administration Building, 220 S. Main.
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MLGW wants customers to help shape its future
February 27, 2024
Eleven community workshops are scheduled
MLGW wants to be ready for the future. MLGW will host at least 11 community workshops over the next few months. We’re asking customers to give us their input. What community challenges are we facing over the next 20 years? What should be MLGW’
Gas Odor in the Air Today and February 29
February 27, 2024
MLGW will perform routine maintenance today involving mercaptan near the intersection of North Germantown Parkway and Chimneyrock Blvd. Also, the same routine maintenance will be conducted near the intersection of Seward and Chulahoma roads on Thursday, February 29.
This routine work will last f
MLGW Board of Commissioners Meeting February 21
February 13, 2024
Memphis Light, Gas and Water is governed by a Board of Commissioners who are appointed by the Mayor of the City of Memphis. Public meetings are held at 8:30 a.m. on the first and third Wednesdays of each month (unless otherwise noted) at the MLGW Administration Building, 220 S. Main.
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Traffic will be affected by MLGW gas repair
February 7, 2024
Two lanes of Park Avenue at Getwell Road will be closed temporarily while crews from Memphis Light, Gas and Water repair a gas line. This repair poses no threat to public safety. Drivers will not be able to turn west onto Park Avenue from Getwell; traffic will be re-routed. Drivers should find an a
Ursula Madden Joins MLGW Leadership Team
February 7, 2024
During the MLGW Board of Commissioners meeting today, MLGW CEO Doug McGowen announced that Ursula Madden will serve as the next Vice President of Corporate Communications for MLGW.
“As we work to make MLGW more reliable, resilient, and ready for the future, it is critical that we build a t
Memphis Light, Gas and Water Division Issues Scam Alert
February 7, 2024
Memphis Light, Gas and Water (MLGW) urges customers to remain vigilant in safeguarding the security of their online account information. Protecting My Account passwords and maintaining up-to-date contact details are essential to thwart scams.
MLGW never solicits payments via prepaid debit cards
MLGW Board of Commissioners Meeting February 7
February 1, 2024
Memphis Light, Gas and Water is governed by a Board of Commissioners who are appointed by the Mayor of the City of Memphis. Public meetings are held at 8:30 a.m. on the first and third Wednesdays of each month (unless otherwise noted) at the MLGW Administration Building, 220 S. Main.
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MLGW lifts precautionary boil water advisory
January 23, 2024
Memphis Light, Gas and Water is pleased to report that the precautionary boil water advisory issued on January 18, 2024, has been lifted and there are no restrictions remaining on the water supply. This action has been taken following consultation with the Tennessee Department of Environment and Co
MLGW levanta la orden de conservación
January 22, 2024
A partir de las 11 a.m., Memphis Light, Gas and Water levantó su orden de conservación de agua a medida que el servicio de agua y las presiones vuelve a la normalidad. Los clientes residenciales, comerciales e industriales ya no están obligados a limitar el uso del agua. La adv
MLGW lifts conservation order
January 22, 2024
Effective at 11 a.m., Memphis Light, Gas and Water is lifting its water conservation order as water service and pressures return to normal. Residential, commercial, and industrial customers are no longer required to limit water use. The precautionary boil water advisory is still in effect.
MLGW
All MLGW Community office locations are open January 22
January 21, 2024
All Memphis Light, Gas and Water community offices will be open on Monday, January 22.
MLGW will not be working any disconnect orders during extreme weather conditions
Memphis Light, Gas and Water is the largest three-service public power utility in the nation, serving the residents of Memphi
La presión del agua está aumentando en todo el sistema de MLGW
January 21, 2024
El Servicio Meteorológico Nacional pronostica que hoy las temperaturas superarán el punto de congelación. Memphis Light, Gas and Water pide a los clientes que ya no dejen gotear el agua para ayudar a aumentar la presión del agua. Hacerlo ayudará a mantener 10 mill
Water pressure is increasing across MLGW’s system
January 21, 2024
Customers asked to stop dripping faucets today.
The National Weather Service forecasts temperatures will rise above freezing today. Memphis Light, Gas and Water asks customers to stop dripping water to help raise water pressure. Doing so will help keep 10 million gallons of water in the system.
MLGW encontrando y reparando fugas
January 20, 2024
Las cuadrillas de MLGW del sábado y domingo se están concentrando en encontrar y reparar las fugas que están causando baja presión y flujo bajo o nulo en algunas partes del área de servicio. A medida que las temperaturas superen el punto de congelación el
MLGW finding and fixing leaks
January 20, 2024
Estimate for full restoration cannot be given until more leaks are repaired
Saturday and Sunday MLGW crews are focusing on finding and fixing the leaks that are causing low pressure and low/no flow in some parts of the service area. As temperatures rise above freezing on Sunday, we anticipate ad
MLGW emite un aviso de precaución actualizado sobre hervir agua para todos los clientes de agua de MLGW
January 19, 2024
Memphis Light, Gas and Water is the largest three-service public power utility in the nation, serving the residents of Memphis and Shelby County, Tennessee since 1939. MLGW consistently provides customers with rates that are amongst the lowest in the nation and stewards a water supply f
(January 19, 2024 – 2 p.m.) Due to days of freezing weather Memphis Light, Gas and Water has experienced multiple line breaks which has resulted in a significant loss of pressure to the drinking water system in Memphis and Shelby County. As a precautionary measure, we are asking MLGW water cu
Some MLGW customers experiencing no water, or low water pressure
January 19, 2024
MLGW’s precautionary boil water advisory remains in effect for approximately 15% of customers. Water conservation efforts are also still in effect for customers not experiencing water outages. Some customers in the Memphis Light, Gas and Water service area do not have running water at this ti
All MLGW Community office locations are closed January 19
January 18, 2024
All Memphis Light, Gas and Water community offices will be closed on Friday, January 19 due to inclement weather.
All MLGW Community office locations have a payment drop box that customers can use to pay by check or money order. Customers can also use their MyAccount for account transitions.
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MLGW issues a precautionary boil water advisory
January 18, 2024
Memphis Light, Gas and Water has issued a precautionary boil water advisory for southeast and northwest parts of its service area. There are no reports of any impact on water quality, but per regulation, any time water pressure drops below 20 psi, a precautionary boil water advisory is required.
Burst pipes are causing low water pressure
January 18, 2024
In accordance with the MLGW Emergency Water Management plan (also known as the Drought Management Plan), customers are directed to avoid non-essential water use until further notice. Commercial and industrial customers who do not use water to produce goods or services should limit their use to 75%
MLGW addresses frozen pipes
January 17, 2024
Customers encouraged to call emergency line 528-4465
With the increase in temperatures, we are seeing an increase in customer leaks and broken water mains. Property owners of unoccupied property are asked to check their property for leaks, including irrigation systems. Customers are asked to shu
MLGW Downtown Community Office to Remain Open
January 18, 2024
Memphis Light, Gas and Water community offices, except for the downtown location (245 S. Main), will be closed on Thursday, January 18 due to inclement weather. Office hours will be 8:30 a.m. to 4:30 p.m. The Call Center will remain open during normal hours from 8 a.m. to 7 p.m.
MLGW will
Statement from MLGW President Doug McGowen – January 17, 2024
January 17, 2024
Memphis Light, Gas and Water and electrical supplier Tennessee Valley Authority, have lifted the energy conservation alert. Thanks to all our customers who took action to conserve electricity. Together, we navigated the highest all-time peak demand the TVA system has seen.
MLGW electric, gas and
Memphis Light, Gas and Water y el suministrador de electricidad Tennessee Valley Authority, emitieron una alerta de conservación de energía el martes 16 de enero pidiendo a los clientes que reduzcan su uso de electricidad. La demanda del sistema eléctrico se acerca a su m&aacut
Statement from MLGW President Doug McGowen – January 16, 2024
January 16, 2024
Memphis Light, Gas and Water and electrical supplier Tennessee Valley Authority, issued an energy conservation alert Tuesday, January 16 asking customers to cut back on their electricity use. Demand on the electrical system is nearing an all-time high because of the cold temperatures.
Commercial
MLGW Downtown Community Office to Remain Open
January 16, 2024
Memphis Light, Gas and Water community offices, except for the downtown location (245 S. Main), will be closed on Wednesday, January 17 due to inclement weather. Office hours will be 8:30 a.m. to 4:30 p.m. The Call Center will remain open during normal hours from 8 a.m. to 7 p.m.
MLGW will not b
TVA and MLGW issue Energy Conservation Alert
January 16, 2024
Due to subfreezing temperatures throughout the southern United States and unusually high demand for electricity across the Tennessee Valley, TVA and MLGW have issued an “energy conservation alert” effective at 1 p.m. on Tuesday, January 16. Customers are asked to voluntarily reduce elec
MLGW Board Meeting Canceled
January 16, 2024
The Memphis Light, Gas and Water Board of Commissioners meeting scheduled for Wednesday, January 17 has been canceled due to inclement weather. The Pension Board and OPEB meetings are also canceled.
Memphis Light, Gas and Water is the largest three-service public power utility in the nat
MLGW Downtown Community Office to Open
January 15, 2024
Memphis Light, Gas and Water community offices, except for the downtown location (245 S. Main), will be closed on Tuesday, January 16 due to inclement weather. Office hours will be 8:30 a.m. to 4:30 p.m. The Call Center will remain open normal hours from 8 a.m. to 7 p.m.
MLGW will not be working
MLGW provides steps to protect pipes from freezing temperatures
January 11, 2024
Customers urged to take measures to prevent frozen pipes
Over the next week, we will experience a dynamic and hazardous weather pattern. Gusting wind and thunderstorms could cause power outages beginning Friday (January 12). Temperatures are expected to drop – and stay - below freezing fro
MLGW closed in observance of Dr. Martin Luther King Jr. Day
January 10, 2024
Memphis Light, Gas and Water business offices will be closed on Monday, January 15 in observance of Dr. Martin Luther King Jr. Day. MLGW staff and crews will be ready should winter weather cause outages, main breaks, or other emergencies.
Customers can use My Account on MLGW’s secure websi
MLGW Board of Commissioners Meeting January 17
January 9, 2024
Memphis Light, Gas and Water is governed by a Board of Commissioners who are appointed by the Mayor of the City of Memphis. Public meetings are held at 8:30 a.m. on the first and third Wednesdays of each month (unless otherwise noted) at the MLGW Administration Building, 220 S. Main.
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Applications open on January 23 for the MLGW/MIFA Share the Pennies Home Weatherization Program
January 9, 2024
Memphis Light, Gas and Water, in partnership with the Metropolitan Interfaith Association (MIFA), will begin accepting applications for the Share the Pennies Home Weatherization Program at 8 a.m. on Tuesday, January 23. MLGW customers can apply at MIFA.org/sharethepennies; those without internet ac
MLGW is prepared for severe weather
January 8, 2024
MLGW is prepared for severe weather expected this week including high winds, freezing temperatures, and possible snow. Crews are prepared to work around the clock if needed to deal with weather-related outages, including water main breaks (which can occur when temperatures drop).
MLGW prepares f
In preparation for the 2024 comprehensive lead service line survey, MLGW is updating water service line records. This update erroneously triggered the MLGW notification system to send letters to approximately 2,300 Memphis Light, Gas and Water customers about their water service lines. Some c
MLGW to read analog meters on Saturday, January 6
January 4, 2024
To better serve our customers without smart meters and protect them from being billed for 35 or more days of service, MLGW will read analog meters in cycle 6 on Saturday, January 6.
MLGW employees typically read analog meters once per month on a weekday; occasionally the utility reads meters on
2023 President's End of the Year Report
January 3, 2024
In a letter to MLGW Board of Commissioners and elected officials, President McGowen outlined progress made during his first full year.
Commissioners and elected leaders,
As 2023 ends and I complete my first full year at MLGW, I want to reflect on the successes and challenges of the pa
MLGW Day of Service on January 12
January 3, 2024
Memphis Light, Gas and Water Division will partner with the Tennessee Valley Authority and Promise Land Church of God in Christ for its annual Dr. Martin Luther King Jr. Day of Service on Friday, January 12, 2024.
Volunteers will deliver utility and energy conservation information in the communi
Memphis, TN 38103