If your billing inquiry requires an answer within 3 business days, please do not use the Contact Us form below. Instead, call MLGW Customer Care Billing & Payment at (901) 544-6549.

Please do not use this form for reporting Emergencies such as gas leaks, downed electrical lines, burst water pipes or unsafe street barricades. Call the MLGW Emergency Hotline (901) 528-4465.

To report an outage, dial the Outage Hotline at (901) 544-6500. Please have your 16-digit account number or phone number associated with the MLGW account on hand when you call.

If you have a dispute about your utility account, please review our Dispute Resolution Process by clicking here .

Call on MLGW - Contact Card .