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MLGW engaged Baker Tilly to perform an operational and organizational review of our overall operations and structure. The study examined procedures, policies, processes, and asset and infrastructure investment plans to identify areas of improvement. It looked at such key business units as:

Electric, Gas, and Water Engineering and Operations
Electric, Gas, and Water Construction and Maintenance
Customer Service - Field Services
Metering, Billing, and Credit
Community Offices
Customer Call Center
Corporate Communications and Economic Development
Internal Audit
Legal

Finance and Accounting
Information Technology
Procurement, Contracts, and Inventory
Transportation and Fleet
Facilities
Security
Safety
Human Resources, Training, and Insurance

Baker Tilly Recommendation Study
HDR Infrastructure Recommendation Study
Baker Tilly & HDR Efficiency Presentation
(11/5/19 Memphis City Council Executive Session)

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220 South Main St.
Memphis, TN 38103

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