Customer Communication and Engagement (CCE)
Memphis Light, Gas, and Water (MLGW) offers a convenient way to stay informed about your appointments through our Customer Communication and Engagement (CCE) program. By opting in to our CCE program, you can receive text, email, or voice notifications about your upcoming appointments. This will help you to:
· Never miss an appointment again. We'll send you a reminder notification the day before your appointment.
· Stay up-to-date on changes to your appointments. If your appointment time changes, we'll let you know right away.
· Provide feedback about your service experience. We'll send you a post-service survey so that you can share your thoughts and suggestions.
How to Opt In
- When you call to schedule an appointment, simply ask to opt in to our CCE program.
How to Opt Out
- To opt out of CCE notifications, simply text STOP to the number you received your notifications from.
For more information
- Contact MLGW Customer Service at (901) 544-6549 between 8am and 6pm Monday through Friday.
Thank you for choosing MLGW!
MOBILE TERMS AND CONDITIONS
You have subscribed and expressly consented to receive SMS alerts and notifications on your mobile telecommunications device from MLGW ("us" or "we" or "our") for purposes of providing you notices and/or alerts regarding your account with us. You acknowledge, understand and agree as follows:
- Message frequency depends on user.
- Message and Data rates may apply.
- These would be charged by, and be payable by you to, your mobile service provider.
- You acknowledge, understand and agree that we shall not be held liable for any delays in the receipt of our text message to you, as its delivery is subject to effective transmission from your mobile service provider. In addition, if you decide you no longer want to subscribe, you can respond to any text alert and notifications you receive by texting in the word STOP to 79764 to cancel.
- Messages sent via SMS may not be delivered to you if your phone is not in range of a transmission site, or if sufficient network capacity is not available at a particular time. Even within
a coverage area, factors beyond the control of your wireless carrier may interfere with message delivery, including the customer's equipment, terrain, and proximity to buildings, foliage, and weather.
- You acknowledge that urgent alerts may not be timely received and that your wireless carrier does not guarantee that alerts will be delivered. Carriers are not liable for delayed or undelivered messages.
- Data obtained by us from you in connection with our providing you the text messages as described above may include your cellular number, the name of your mobile service provider, and the date, time and content of the text messages we send you. We may use this information to contact you and to provide the text messages you have requested. If you have any questions regarding the above terms or the types of text messages to be received by you as described above, text HELP to 79764. Or, you can contact us at 1-901-544-6549 or via e-mail at mlgwcustomercare@mlgw.com or crc@mlgw.org
- No mobile information will be shared with third parties/affiliates for their marketing/promotional purposes.
- Privacy Policy
Memphis, TN 38103