Request Residential Web Chat Session

Request Commercial Web Chat Session

Web Chat should only be used for Account, Billing and Payment Issues and Services.

Please do not use web chat for emergency, outage and trouble reporting.

Emergencies (Life-Threatening Situations or Potential Property Damage): (901) 528-4465

MLGW handles emergency, outage and trouble calls 24x7x365 via telephone.

Residential Web Chat Availability: Monday - Friday (8 a.m. - 5 p.m.)
Commercial Web Chat Availability: Monday - Friday (9 a.m. - 3 p.m.)

Electrical Outages: (901) 544-6500

Service Requests: (901) 544-6549

Stop, Start, Transfer Service: (901) 544-6549 or use the online form

Street Light Outages: (901) 544-6549 or use the online form