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Payment and Assistance Programs

We realize that our customers sometimes have extenuating circumstances that prevent the timely payment of utility bills. To help ease this burden, we've developed many payment and assistance programs, as well as extension policies.

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Latest News

July 23 Outage Update
2010-07-23(July 23, 2010) - About 3,600 MLGW customers were affected by a substation outage Friday night. The outage occurred at about 6:15 p.m. Customers within the borders of E.H. Crump Blvd., Union Ave., Danny Thomas Blvd., and Riverside Drive were affected. Pow... read more of this story

Water Main Repair To Impact Traffic at Intersection Of Raleigh LaGrange Rd. and Summer Ave.
2010-07-08(July 8, 2010) - Memphis Light, Gas and Water Division crews are repairing a broken 24-inch water main in the westbound lane of Raleigh LaGrange Road, on the east side of Summer Ave. Traffic flow will be impacted for at least two weeks.

The wat... read more of this story

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July 27, 2010
MLGW Pension Board Investment Committee (2:30 p.m.)
at location: Gerber/Taylor Associates, Inc., One Commerce Square, Suite 1900

August 5, 2010
MLGW President's Briefing (1:30 p.m.)
MLGW Board of Commissioners Meeting (3:00 p.m.)
at location: MLGW Administration Building

August 19, 2010
MLGW President's Briefing (1:30 p.m.)
MLGW Board of Commissioners Meeting (3:00 p.m.)
at location: MLGW Administration Building

Contact Info

To start, stop or transfer service: (901) 820-7878

To report emergencies, please call: (901) 528-4465

For billing-related questions, payment arrangements, balance inquiries and all other requests: (901) 544-MLGW (6549)

- Contact Us

- Billing-Related Feedback form

- Report a Streetlight or Leased Outdoor Light Outage

- View more contact information